PART Ⅰ DAILY ENGLISH 1
UNIT 1 INTRODUCTION AND GREETINGS 3
Section Ⅰ Dialogs 3
Section Ⅱ Reading and Talking 5
Text Handshaking 5
Section Ⅲ Grammar 8
Section Ⅳ Exercises 8
UNIT 2 DIRECTIONS AND INSTRUCTIONS 12
Section Ⅰ Dialogs 12
Section Ⅱ Reading and Talking 14
Text Restaurant Etiquette 14
Section Ⅲ Grammar 17
Section Ⅳ Exercises 18
UNIT 3 APOLOGIES AND THANKS 21
Section Ⅰ Dialogs 21
Section Ⅱ Reading and Talking 23
Text Visiting the Taj Mahal 23
Section Ⅲ Grammar 26
Section Ⅳ Exercises 27
UNIT 4 SUGGESTIONS AND ADVICE 30
Section Ⅰ Dialogs 30
Section Ⅱ Reading and Talking 32
Text Organizing a Social Investigation 32
Section Ⅲ Grammar 38
Section Ⅳ Exercises 39
UNIT 5 CONGRATULATIONS,COMPLIMENTS AND HOLIDAY GREETINGS 42
Section Ⅰ Dialogs 42
Section Ⅱ Reading and Talking 44
Text Celebrating Chinese Spring Festival 44
Section Ⅲ Grammar 48
Section Ⅳ Exercises 49
UNIT 6 TELEPHONE CONVERSATION 52
Section Ⅰ Dialogs 52
Section Ⅱ Reading and Talking 55
Text Telephones in Hotel 55
Section Ⅲ Grammar 59
Section Ⅳ Exercises 60
PART Ⅱ HOTEL ENGLISH 61
UNIT 7 THE FRONT OFFICE 65
Section Ⅰ Dialogs 65
Section Ⅱ Reading and Talking 68
Text The Front Office 68
Section Ⅲ Grammar 73
Section Ⅳ Exercises 77
UNIT 8 THE HOUSEKEEPING DEPARTMENT 81
Section Ⅰ Dialogs 81
Section Ⅱ Reading and Talking 84
Text The Housekeeping Department 84
Section Ⅲ Grammar 88
Section Ⅳ Exercises 91
UNIT 9 THE FOOD AND BEVERAGE DEPARTMENT 94
Section Ⅰ Dialogs 94
Section Ⅱ Reading and Talking 97
Text Plus Selling 97
Section Ⅲ Grammar 102
Section Ⅳ Exercises 105
UNIT 10 HEALTH AND RECREATION 108
Section Ⅰ Dialogs 108
Section Ⅱ Reading and Talking 110
Text Health and Recreation 110
Section Ⅲ Grammar 114
Section Ⅳ Exercises 115
UNIT 11 AUXILIARY SERVICES 118
Section Ⅰ Dialogs 118
Section Ⅱ Reading and Talking 120
Text The Business Center 120
Section Ⅲ Grammar 124
Section Ⅳ Exercises 125
UNIT 12 HANDLING COMPLAINTS 128
Section Ⅰ Dialogs 128
Section Ⅱ Reading and Talking 130
Text How to Deal with Complaints Skillfully 130
Section Ⅲ Grammar 134
Section Ⅳ Exercises 134
PART Ⅲ ENGLISH IN TRAVEL 137
UNIT 13 AT THE TRAVEL AGENCY 139
Section Ⅰ Dialogs 139
Section Ⅱ Reading and Talking 141
Text Travel Agency 141
Section Ⅲ Grammar 144
Section Ⅳ Exercises 146
UNIT 14 RECEIVING THE GUESTS 149
Section Ⅰ Dialogs 149
Section Ⅱ Reading and Talking 151
Text Qualification for Being a Good Tour Guide/Interpreter 151
Section Ⅲ Grammar 155
Section Ⅳ Exercises 157
UNIT 15 SIGHTSEEING 160
Section Ⅰ Dialogs 160
Section Ⅱ Reading and Talking 163
Text Mount Huangshan 163
Section Ⅲ Grammar 167
Section Ⅳ Exercises 169
UNIT 16 SHOPPING 172
Section Ⅰ Dialogs 172
Section Ⅱ Reading and Talking 175
Text Tangsancai—An Ideal Tourist Souvenir 175
Section Ⅲ Grammar 178
Section Ⅳ Exercises 181
UNIT 17 DEPARTURE 184
Section Ⅰ Dialogs 184
Section Ⅱ Reading and Talking 187
Text Farewell Speech 187
Section Ⅲ Grammar 190
Section Ⅳ Exercises 191
UNIT 18 HANDLING EMERGENCIES AND TROUBLES 194
Section Ⅰ Dialogs 194
Section Ⅱ Reading and Talking 197
Text Handling Emergencies and Troubles 197
Section Ⅲ Grammar 200
Section Ⅳ Exercises 202
PART Ⅳ APPENDIX 205
PRACTICAL WRITING IN TOURISM 207
TRAVEL TERMS 210
PUBLIC SIGNS 213
PUBLIC INFORMATION GRAPHICAL SYMBOLS FOR USE ON SIGN 216
FESTIVALS 223
USEFUL WORDS AND EXPRESSIONS OF FOOD AND BEVERAGE 225
SCENIC ATTRACTIONS IN THE WORLD 234
参考文献 237