Part Ⅰ DAILY EXPRESSIONS 1
Unit 1 Greetings 1
Unit 2 Partings 5
Unit 3 Getting Acquainted 11
Unit 4 Requests and Responses 16
Unit 5 Thanks and Responses 21
Unit 6 Apologies and Responses 25
Unit 7 Affirmative and Negative Responses 29
Part Ⅱ FRONT OFFICE DEPARTMENTUnit 1 Room Reservations 35
Unit 2 Guest Arrival 40
Unit 3 Checking In 44
Unit 4 Bringing the Guest to Room 48
Unit 5 Changing Rooms 52
Unit 6 Information Desk 56
Unit 7 The Front Cashier 59
Part Ⅲ HOUSEKEEPING DEPARTMENTUnit 1 Room Cleaning 65
Unit 2 Room Maintenance 69
Unit 3 Special Services 73
Unit 4 Lost and Found 76
Unit 5 Laundry Service 81
Part Ⅳ FOOD AND BEVERAGEDEPARTMENTUnit 1 Reserving a Table 85
Unit 2 Taking the Order 88
Unit 3 Recommending Dishes 92
Unit 4 Serving Dishes 95
Unit 5 Asking for Opinions 98
Unit 6 Paying the Bill 102
Part Ⅴ OTHER SERVICES 107
Unit 1 Making Telephone Calls 107
Unit 2 At the Beauty Center 110
Unit 3 At the Fitness Center 113
Unit 4 Shopping Center 116