1 Introduction to the Scottish Qualifications Authority 1
2 Introduction to the Unit 3
2.1 What is the Purpose of this Unit? 3
2.2 What are the Outcomes of this Unit? 3
2.3 What do I Need to be Able to do in Order to Achieve this Unit? 6
2.4 Approximate Study Time for This Unit 7
2.5 Equipment/Material Required for this Unit 7
2.6 Symbols Used in this Unit 7
3 Assessment Information for this Unit 11
3.1 What Do I Have to Do to Achieve This Unit? 11
4 Suggested Lesson Plan 13
5 Learning Material for Hospitality Supervision:Advanced 15
5.3 Section 3 15
5.4 Section 4 53
5 5 Section 5 117
6 Additional Reading Material 119
7 Copyright References 121
8 Acknowledgements 123
9 Appendix B:Outcome 2 O.H.T.s 125
10 Appendix C:Outcome 3 O.H.T.s 127