INTRODUCTION 1
The Human-Relations Revolution 1
1 Finding the Leader in You 14
2 Starting to Communicate 28
3 Motivating People 45
4 Expressing Genuine Interest in Others 61
5 Seeing Things from the Other Person's Point of View 77
6 Listening to Learn 91
7 Teaming Up for Tomorrow 108
8 Respecting the Dignity of Others 125
9 Recognition,Praise,and Rewards 143
10 Handling Mistakes,Complaints,and Criticism 161
11 Setting Goals 177
12 Focus and Discipline 194
13 Achieving Balance 209
14 Creating a Positive Mental Attitude 221
15 Learning Not to Worry 235
16 The Power of Enthusiasm 253
CONCLUSION 267
Making It Happen 267