Introduction 4
1 Face to face 6
2 Letters，faxes and memos 11
3 On the phone 18
4 Summaries，notes，reports 24
5 Working together 31
6 International trade 38
7 Money matters 45
8 Dealing with problems 52
9 Visitors and travellers 61
10 Marketing 69
11 Meetings 76
12 Processes and operations 83
13 Jobs and careers 90
14 Sales and negotiation 98
15 Revision 105
Answer Key and Transcripts 116
Acknowledgements 144