Part One Basic Knowledge of Business Letters 3
Chapter 1 The Structure and Layout of Business Letters 3
Chapter 2 Essential Qualities in Business Letter Writing 16
Part Two Business Letters in International Trade 27
Chapter 3 Establishing Business Relations 27
Chapter 4 Inquiry and Reply 46
Chapter 5 Offers and Counter-offers 60
Chapter 6 Acceptance and Confirmation 77
Part Three Application of International Trade Terms 93
Chapter 7 Quality and Quantity 93
Chapter 8 Packing and Packing Marks 103
Chapter 9 Terms of Price 113
Chapter 10 Shipping and Insurance 126
Chapter 11 Settlement of Payment 140
Chapter 12 Inspection,Claims and Arbitration 156
Appendix A Useful Terms in International Trade 170
Appendix B About Telexes 184
Appendix C General Abbreviations in E-mail 196
References 198