Unit One Food and Beverage Service 1
Lesson One Showing the Guest to the Table 1
Lesson Two Taking Order 10
Lesson Three Bar Service 18
Lesson Four Serving Dishes and Settling the Bills 26
Unit Two Hotel Service 36
Lesson One Room Reservations 36
Lesson Two Check-in Registration 44
Lesson Three Information Desk 54
Lesson Four The Front Cashier and Assistant Manager 61
Unit Three Entertainments and Recreations 71
Lesson One The Cinema and the Theater 71
Lesson Two The Concert and the Ballroom 78
Lesson Three The Recreation Center and FitnessCenter （Ⅰ） 86
Lesson Four The Recreation Center and Fitness Center （Ⅱ） 94
Unit Four Travelling 103
Lesson One Travelling by Air 103
Lesson Two Travelling by Train 117
Lesson Three Travelling by Other Means of Transportation 130
Lesson Four Travelling Information 141
Unit Five Visiting and Sightseeing 153
Lesson One Suzhou and Hangzhou 153
Lesson Two A Tour in Shanghai 162
Lesson Three Climbing Mount Huangshan 172
Lesson Four Ascending the Great Wall 182
Unit Six Daily Service 192
Lesson One Service 192
Lesson Two Etiquette 200
Lesson Three Holidays and the Birthday Party 207
Lesson Four Fax， Copy and Typewrite 214
Appendices 224
A Hotel Organization Chart（饭店机构表） 224
B Solicit Opinions （征求意见用语） 225
C The Name of Currency （货币名称） 226
D Food Service（饮食服务） 226
E Travelling （旅行） 228
F Words and Expressions Used in Restaurants（餐厅常用词汇） 230
G Dishes and Desserts（菜点） 239
H Useful Dialogues （1—12） 261