PART ONE： Mediating International Business Disputes： The Process， the Practice and the Potential 3
1 The Potential for International Mediation in Business Conflict 3
2 Breaking Deadlock： The Power of Mediation 18
3 The Decision to Mediate - How to get Started 39
4 ‘Form and Flexibility’： - The Mediation Framework 55
5 Preparing for Success in Mediated Negotiations 72
6 Steps to Settlement： The Negotiating Dance 91
7 Achieving and Implementing Mediation Settlements 107
8 The Challenges and Alternatives to Mediation 114
9 Forging Leadership in International Mediation 128
10 Diplomacy at the Heart of Business 136
PART TWO： Cases and Materials in International Mediation 153
1 Cases 153
2 CEDR Model ADR Contract Clauses 182
3 CEDR Model Mediation Procedure and Agreement （Edition 9A） 189
4 Medal Rules 202
5 UNCITRAL Model Law 208
6 European Code of Conduct for Mediators 217
Further Reading 221
About the Authors 223