PART ONE BUSINESS LETTER WRITING 3
Section 1 Layout of Business Letters 3
Section 2 The Style for Business Letter Writing 32
Section 3 Inquiries and Replies 53
Section 4 Sales Letters 87
Section 5 Order and Confirmation Letters 118
Section 6 Payment and Collection Letters 137
Section 7 Claim and Adjustment Letters 156
Section 8 Public Relation Letters 175
Section 9 Employment Related Letters 215
PART TWO THE WRITING OF MEMORANDUM 253
Section 1 Layout of Memorandum 253
Section 2 Organization and Tone of Memorandum 266
PART THREE THE WRITNG OF MINUTES 283
Section 1 Presentation and Organization 283
Section 2 The Style and Language of Minutes 296
PART FOUR BUSINESS REPORT WRITING 307
Section 1 The Presentation of Business Reports 307
Section 2 The Tone of Business Reports 320
Section 3 The Style of Business Reports 328