Preface 1
Chapter One Establishment of Business Relations 1
Chapter Two Inquiry 16
Chapter Three Quotations and Offers 32
Chapter Four Making Counter-offers and Declining Orders 49
Chapter Five Acceptance and Orders 64
Chapter Six Terms of Payment 80
Chapter Seven Letter of Credit 99
Chapter Eight Packing and Shipment 115
Chapter Nine Insurance 134
Chapter Ten Complaints and Claim 149
Chapter Eleven Agency 170
Appendix 1 Sales Contract 194
Appendix 2 Letter of Credit 209
Appendix 3 Bill of Exchange 215
Appendix 4 Commercial Invoice 216
Appendix 5 Packing List 218
Appendix 6 Weight Note 220
Appendix 7 Certificate of Original 222
Appendix 8 Bill of Lading 224
Appendix 9 Inspection Certificate 227
Appendix 10 The People s Insurance Company of China Marine Cargo Transportation Insurance Policy 228
Appendix 11 Maritime Ports 231
Appendix 12 Airport(Airdrome) 245
Appendix 13 Useful Phrases and Expressions 248