MODULE 13 1
Negotiations and Conflict Resolution Systems 1
Negotiations and Conflict Resolution Systems: Module Overview 1
Fit with the Framework on the Organization of the Future 1
Additional Readings and Sources 4
Negotiations and Conflict Resolution Systems 5
Overivew 5
Negotiations ,Conflict Resolution Systems,and the Organization of the Future 5
Negotiating in Interpersonal, Group ,and Organizational Settings 7
Cross- Cultural Negotiations and Conflict Resolution 11
Resolving Intraorganizational Conflicts 12
Summary 17
References 17
Managing Conflict: The Strategy of Dispute Systems Design, Jeanne M.Brett,Stephen B. Goldberg,and William L.Ury（Business Week Executive Briefing Service） 19
Quick Response: Key to Resolving Complaints, Ron Wilensky and Karen M.Jones（HR Magazine） 41
“Doing Mediation to Avoid Litigation,”Sybil Evans（HR Magazine） 46
“Negotiating with‘Romans’—Part,2”Stephen E.Weiss （Sloan Management Review） 50