UNIT 1 As a Freshman in Workplace刚刚走入社会 3
1．Interview面试 3
2．Self Introduction自我介绍 4
3．First Time Meeting初次见面 6
4．Finding Topics找话题 7
5．Starting a New Job刚到新单位 8
UNIT 2 For Office Courtesy办公室应对技巧 13
6．Asking for Help from Colleagues请同事帮忙 13
7．Assigning Job指派工作 14
8．Asking About Schedule询问工作进度 15
9．Meeting Notification通知开会 16
10．Pointing out Mistake指出错误 17
11．Asking a Day Off by Phone打电话请假 18
UNIT 3 Communication and Negotiation沟通与协调 21
12．Making Proposals to Superrisor向上司提出建议 21
13．Instructing New Colleagues指导新来的同事 22
14．Encouraging Subordinates激励下属 23
15．Asking for a Raise要求加薪 24
16．Resignation提出辞呈 25
UNIT 4 In Reception接待来访 29
17．Receiving Customers接待来访客户 29
18．The Person Be Contacted Being Away受访者不在时 30
19．Guiding the Visitors to See the Person带来访者去见受访者 31
20．Asking the Visitor to Wait for While请来访者稍候 32
21．First Time Meeting初次相识 35
UNIT 5 The Visitors客户来访 35
22．Product Introduction介绍公司产品 36
23．Introducing Colleagues介绍同事 37
24．Introducing Supervisors介绍上司 38
25．See Customers Off送客 39
UNIT 6 Business Appointment商务约会 43
26．Request a Visit请求拜访 43
27．Set an Appointment Time约定拜访时间 44
28．Informing Other Party that You ll Be Late告知约会迟到 45
29．Changing Appointment Time变更约会时间 46
30．Visit Without Making an Appointment未事先约定的来访 47
UNIT 7 Receiving Foreign Customers接待国外客户 51
31．Introducing Company介绍公司 51
32．Visiting Factory参观工厂 52
33．Inviting Customer for Dinner招待用餐 53
34．Treating Customer with Tour招待旅游 54
35．Treating Customer with Snack茶点招待 55
UNIT 8 Receiving Phone Call接电话 59
36．Receiving Phone Call接电话 59
37．Transferring Phone Call转接电话 60
38．International Call国际电话 61
39．Take and Forward Message记下和传达留言 62
40．Leave Message on Recording Machine录音电话上留言 63
UNIT 9 Presentation Skill工作报告技巧 67
41．Foreword开场白 67
42．Goal Explanation目标说明 68
43．Proposal Explanation提案说明 69
44．Proposal Discussion议案讨论 71
45．Summarizing Conclusion会议总结 73
UNIT 10 Business Interaction商务上的互动 77
46．Inquiries询问 77
47．Promotion推销 79
48．Talking About a Product s Benefits强调商品竞争力 81
49．Quotation Negotiation报价及议价 83
50．Presuasion Reminders督促对方下决心 85
51．Small Talk During Negotiation商谈期间的闲聊 87
UNIT 11 Meeting会议 91
52．Greetings and Speeches致辞 91
53．Make a Report报告工作 93
54．Sales Review业务检讨 95
55．Entraordinary Motion临时动议 97
56．Conclusion结论 99
UNIT 12 Handling Complaints纠纷处理 103
57．Delayed Product Delivery交货延迟 103
58．Product Defects产品瑕疵 105
59．Requesting Compensation要求赔偿 107
60．Customer Service Complaint客户服务抱怨 108
UNIT 13 Negotiation谈判 113
61．Counter Offer提出条件 113
62．Bottom Line Inquiry探询对方底限 115
63．Reestablishing Conditions重定条件 117
64．Contract Signing签订合同 119
65．Payment Terms付款条件 123
UNIT 14 Price Negotiation议价谈判 123
66．Price Handling应付杀价 125
67．Final Bidding最后的出价 127
68．Asking for Customer s Agreement让客户认同 129
UNIT 15 Taking an Order接订单 133
69．Receiving on Order接受订单 133
70．Shortage Notice通知缺货 135
71．Product Damage货物损坏 137
72．Receivable Bills账款催收 139
UNIT 16 Purchasing采购 143
73．Requesting Samples索取样品 143
74．Product Packaging产品包装 145
75．Placing Orders下订单 147
76．Orders Push催货 149
UNIT 17 International Exhibition参加国际商展 153
77．Drawing Customers招呼客户 153
78．Introducing Products介绍商品 154
79．Asking for a Trial Order请客户下试用订单 156
80．Inviting Customers to Visit the Booth联络客户亲临摊位 158
81．Approaching Buyers拜访买家 160
UNIT 18 Overseas Sales Review海外商务考察 165
82．Flight Reservation预订机位 165
83．Booking a Hotel预订饭店 167
84．Making on Appointment约定拜访时间 169
85．Visting拜访 171
86．Talking About Sales Marketing Information交换市场信息 173
87．Calling Back the Office给公司回电话 175