Chapter ⅠMeeting People 第一章 与人见面 3
☉Receiving a Visitor at the Airport 机场接人 3
☉Seeing a Visitor Off 送别客人 5
☉Making Introduction 介绍认识 7
☉Meeting a Customer 见客户 17
☉Meeting a Job-seeker 会见求职者 19
☉Introducting New People 介绍新人 32
☉Introducing the Company 介绍公司 34
☉Meeting a New Boss 见新老板 36
☉Meeting a New Employee 见新员工 38
Chapter ⅡMaking an Arrangement 第二章 作安排 43
☉Making an Appointment安排约会 43
☉Delaying an Appointment 推迟约会 49
☉Cancelling an Appointment 取消约会 51
☉Making an Invitation 邀请 53
☉Arranging a Meeting 安排会议 61
Chapter Ⅲ Arranging a Business Trip第三章 安排商务旅行 77
☉Arranging a Business Trip 安排商务旅行 77
☉Booking Tickets 订票 79
☉Reserving a Room 订房 83
☉Cancelling a Reservation 取消预订 87
☉Renting a Taxi 租的士 89
☉At the Airport 在机场 91
☉On the Plane 在飞机上 95
☉At the Reception Desk 在接待处 97
☉Finding a Restaurant 寻找餐厅 101
☉In the Hotel 在酒店 103
☉Room Service 客房服务 107
☉Wake-up Call Service 唤醒服务 111
☉Checking Out 结账 113
Chapter Ⅳ Daily Work第四章 日常工作 117
☉Asking for Information 询问信息 117
☉Returning a Call 回电话 132
☉Asking for Help 请求帮助 134
☉Computer Operation 电脑操作 136
☉Booting a Computer 启动计算机 138
☉Word Processing 文字处理 140
☉Printing Problems 打印问题 142
☉Recommending a New Software 推荐新软件 144
☉Sending a Telegram 发电报 146
☉Sending a Letter发信 148
☉Sending a Parcel 寄邮包 153
☉Calling a Courier Service 专递服务 155
☉Using the Fax Machine 使用传真机 157
☉Asking for Approval 请求同意 161
☉Talking about New Work 谈论新工作 163
☉Clarifying Details 明确细节 165
☉Talking about Business 谈论业务 167
☉Discussing the Sales Targets 讨论销售目标 169
☉Talking about Business Condition 谈论经营状况 171
☉Discussing a Project 讨论方案 173
☉Clarifying Duty 明确责任 175
☉Giving Different Opinions 提供不同意见 177
☉Solving Problems 解决问题 179
☉Telling Good News 告知好消息 187
☉Complaining about Work 抱怨工作 193
☉Congratulations 祝贺 199
☉Making an Invitation 邀请 201
☉Farewell before Retiring 退休告别 203
ChapterⅤ Making a Deal第五章 做生意 207
☉Talking about Business 商务洽谈 207
☉Talking about Prices 谈价钱 221
☉Counter Offer 还盘 233
☉Making Inquiries 询问 237
☉Placing an Order 订货 245
☉Analysing Quality 分析质量 253
☉Talking about Payment 讨论付款 255
☉Packing 包装 259
☉Shipping 运输 261
☉Taking Out Insurance 投保 263
☉Asking the After-sale Services 询问售后服务 269
☉Discussing an Agreement 讨论协议 271
☉Closing a Deal 达成协议 273
☉Making Claims 索赔 275
☉Accepting Claims 同意索赔 279
☉Visiting a Customer 回访客户 281
☉Making Complaints 抱怨 283
☉Tracking Down and Order 追查订单 295
☉Asking for a Refund 请求退款 297
ChapterⅥ Social Activities & Entertainment 第六章 社交与娱乐 301
☉Making an Invitation 邀请 301
☉Attending a Party 参加晚会 307
☉At a Dance 在舞会上 313
☉Recreation 娱乐 317
☉Hobby 爱好 319
☉Sports 运动 323
☉Food 食物 325
☉Thanks for Hospitality 感谢款待 327