Introduction 2
引言 3
Secretaries at Work 6
秘书的工作 7
Getting Qualified 8
获得资格证明 9
Trendy Training 12
参加时髦的培训课程 13
The Art of Looking Busy 22
忙的艺术 23
Your Image 28
形象包装 29
Secretary's Survival Kit 30
有用的工具包 31
Conquering Electronic Equipment 36
征服办公电子设备 37
The Paper Mountain 44
Communicating 44
交流信息 45
怎样处理文书 45
The Might Memo 46
怎样处理备忘录 47
Letters of Complaint 48
怎样处理投诉信 49
Presentation 50
文字表达 51
Talking to Your Boss 52
怎样与上司交谈 53
Mastering the Telephone 54
怎样使用好电话 55
Getting to Grips with the Grapevine 58
怎样利用小广播 59
Handling VIPs 62
怎样与重要人物交往 63
Fending and Defending 72
怎样保护自己，劝退来客 73
Playing Hostess 78
怎样安排应酬 79
Training Your Boss 90
训练上司 91
Devising a Training Programme 94
制定培训计划 95
Dictation 100
口授训练 101
Diaries 106
汇报训练 107
Deception 108
做掩护训练 109
Some Do's and Don'ts 110
Delegation 110
指派任务训练 111
该做和不该做的事 111
Changing Your Job 114
找新工作 115
Agencies 116
秘书介绍所 117
The Job Ads Jungle 120
招聘广告中的花招 121
Temping 130
当临时秘书 131
Your Working Environment 134
工作条件 135
Starting Your New Job 140
怎样着手新工作 141
A Strategy for Success 142
成功的奥秘 143
A Career for Life 146
终生职业 147