Unit 1 Beginning a call 打电话的开场白 1
Unit 2 Waiting and calling back 等候与回电 11
Unit 3 Getting through to the wrong person 找错了人 21
Unit 4 Getting the right person 找准了人 31
Unit 5 The wrong number and directory enquiries 拨错号码与查询号码 41
Unit 6 International calls 国际电话 51
Unit 7 Phoneproblems 电话出了问题 61
Unit 8 Messages and arrangements 留言及作出安排 71
Unit 9 Checking details 核实具体安排 83
Unit 10 Bookings 预订事宜 95
Glossary 词汇表 107
Tapescript and Answer Key 114