UnitsTities 1
1BUSINESSGREETINGS 1
2PRELIMINARlES 6
3PRESENTINGYOURPRODUCT 11
4MAKING(ANDCORRECTING)AMISTAKE 16
5TOURINGTHESITE 20
6MAKINGRECOMMENDATIONS 24
7TALKINGABOUTCOST 28
8SUMMARIZINGYOURPRESENTATION 32
9FOLLOWINGUPBYLETER 37
10THINKINGITOVER 42
11FOLLOWINGUPBYTELEPHONE 47
12OPENINGTHECONVERSATION 51
13BARGAINING 55
14GIVINGANINVITATION 59
15ABUSINESSPARTY 64
16ABUSINESSPARTY(DINNER) 68
17ABUSINESSPARTY(SAYING GOODNIGHT ) 72
18ASTAFFMEETING(OPENING) 78
19ASTAFFMEETING(PRESENTATIONANDDISCUSSION) 83
20ASTAFFMEETING(CLOSING) 87
ANSWERKEY 91
INFORMALPOLLQUESTIONNAIRE(WITHANSWERS) 95
INDEXOFBUSINESSEXPRESSIONS 101