PartⅠ General Review of logistics 3
Chapter 1 Introduction to logistics 3
Introduction 3
Definitions 3
Elements of logistics 5
Importance of logistics 6
Summary 7
Chapter 2 Intergraded logistics and the supply chain 9
Introduction 9
The total logistics concept 9
Planning for logistics 10
Integrated systems 13
Logistics and supply chain management 15
Completive advantage through logistics 16
Summary 18
Chapter 3 Customer service and logistics 20
Introduction 20
The components of customer service 21
Customer service policy 23
Levels of customer service 25
Measuring customer service 25
Summary 27
Chapter 4 Key issues and challenges for logistics 29
Introduction 29
The external environment 29
Supply 31
Distribution 32
Retailing 32
The consumer 33
Summary 35
Part Ⅱ Planning for logistics 39
Chapter 5 Planning framework for logistics 39
Introduction 39
Strategic planning overview 39
Logistics design strategy 42
Product characteristics 44
The product life cycle 45
Packaging 47
Unit loads 48
Summary 48
Chapter 6 Logistics processes 50
Introduction 50
The importance of logistics processes 51
Key logistics processes 53
Approach 55
Tools and techniques 57
Summary 59
Chapter 7 Planning physical distribution 62
Introduction 62
The role of depots and warehouses 63
Cost relationships 65
A planned approach or methodology 69
Matching logistics strategy to business strategy 71
Qualitative assessment 71
Depot site considerations 72
Summary 74
Relationships with other corporate functions 77
Introduction 77
Chapter 8 Logistics management and organization 77
Logistics organizational structures 79
Organizational integration 81
Payment schemes 84
Summary 86
Chapter 9 Distribution:tactical and operational techniques 89
Introduction 89
The selection of temporary staff and assets 89
Vehicle utilization 91
Vehicle capacity 92
Fleet utilization 93
Example 93
Zero-based budgets 94
Vehicle monitoring 94
Summary 95
Chapter 10 Manufacturing and materials management 97
Introduction 97
Manufacturing resource planning(MRPⅡ) 100
Material requirements planning(MRP) 101
The MRP system 102
Flexible fulfillment(postponement) 105
The effects of distribution activities 106
Summary 106
Part Ⅲ Procurement and inventory strategies 111
Chapter 11 Basic inventory planning and management 111
Introduction 111
The need to hold stocks 111
Types of stock-holding 113
The implications for other logistics functions 114
Inventory costs 116
Inventory replenishment systems 117
Reorder quantities 119
Demand forecasting 121
Summary 122
Chapter 12 Inventory and the supply chain 124
Introduce 124
Problems with traditional approaches to inventory planning 125
Different inventory requirements 126
The lead-time gap 128
Inventory and time 128
Analyzing time and inventory 131
Inventory planning for manufacturing 133
Inventory planning for retailing 134
Summary 136
Chapter 13 Procurement 139
Introduction 139
Setting the procurement objectives 140
Managing the suppliers 144
Summary 146
Part Ⅳ Warehousing and storage 151
Chapter 14 Principles of warehousing 151
Introduction 151
Strategic issues affecting warehousing 152
The role of warehouses 154
Types of warehouse or distribution centre 155
Warehouse operations 157
Objective and principles of good warehouse design and management 159
Packaging and unit loads 162
Environmental issues 162
Summary 163
Chapter 15 Storage systems and equipment 165
Introduction 165
Stock location 167
Palletized storage 168
Small item storage systems 172
Tote bins 172
Other types of storage 173
Summary 174
Chapter 16 Handling system 176
Introduction 176
Powered industrial trucks and attachments 177
Cranes 177
Summary 178
Conveyors for unit load handling 178
Chapter 17 Order picking and replenishment 180
Introduction 180
Principles of order picking 181
Order picking regimes 182
Method of order picking 184
Information in order picking 186
Replenishment factors 187
Summary 188
Chapter 18 Advanced systems 189
Introduction 189
AS/RS systems for unit loads 190
Order picking systems 193
Automated guided vehicles(AGVs) 194
Sortation systems 194
Factors influencing the choice of technology 195
Summary 197
Chapter 19 Warehouse design 199
Introduction 199
Design procedure 200
External layout 206
Summary 207
Chapter 20 Warehouse management and information 209
Introduction 209
Performance monitoring 209
Information technology 211
Warehouse management computer package characteristics 212
Data capture and transmission 213
Summary 215
Radio data communication 215
Part Ⅴ Transport strategy 219
Chapter 21 Transport fundamentals 219
Introduction 219
Importance of an effective transportation system 219
Agencies and small shipment services 229
Company-controlled transportation 230
International transportation 230
Transport cost characteristics 232
Summary 237
Chapter 22 Transport decision 239
Introduction 239
Transport service choice 239
Vehicle routing 241
Vehicle routing and scheduling 243
Freight consolidation 247
Summary 247
Part Ⅵ Order processing and information systems 253
Chapter 23 Order processing 253
Introduction 253
Defining order processing 253
Order-processing examples 257
Other factors affecting order-processing time 258
The logistics information system 260
Summary 263
Introduction 266
Chapter 24 The monitoring and control of logistics 266
Why monitor? 267
Monitoring and control:A general approach 269
What to measure against? 270
An operational planning and control system 272
Influencing factors 274
Detailed and key measures 274
Summary 277
Part 25 Benehmarking 279
Introduction 279
How to conduct a benchmarking exercise? 281
Setting benchmarking priorities 285
Summary 287
Introduction 291
Approach 291
Chapter 26 Outsourcing:the selection process 291
Part Ⅶ Associated factors 291
Summary 297
Chapter 27 Security and safety in distribution 298
Introduction 298
Vehicle security 299
The depot 301
Personnel 303
Safe practices 305
Summary 306
Chapter 28 Logistics and environment 308
Introduction 308
The European Union and environmental legislation 309
Logistics and environmental best practice 311
Summary 317
Chapter 29 New concepts in logistics 319
Introduction 319
Trading using the Internet 320
Home shopping 322
Lean thinking 324
The agile supply chain 325
Fourth-party logistics 326
Alternative fuels 327
Summary 330
Chapter 30 Logistics legislation 331
Drivers hours and tachographs 331
Tachographs 335
Goods vehicle operation licensing 338
Drivers licences 339
References 343