Part Ⅰ． E nglish in Travel 1
Unit One Arrival 1
Lesson 1 At the Airport 1
Lesson 2 Customs Inspection 11
Lesson 3 Transportation 23
Unit Two Sales Deals 36
Lesson 4 At the Bank 36
Lesson 5 Mail Service 47
Lesson 6 Shopping 61
Lesson 7 Business Negotiations 74
Unit Three Sight-seeing 84
Lesson 8 Touring Scenic spots 84
Lesson 9 Visiting the Palace Museum 94
Lesson 10 The Landscape in Guilin 102
Lesson 11 Climbing Mount Huangshan 111
Lesson 12 Visiting ghe Great Wall 122
Lesson 13 Visiting ghe Terra-Cotta Warriors 133
Unit Four Departure 142
Lesson 14 Saying Farewell 142
Part Ⅱ．Hotel English 151
Unit One The Front Office Service 151
Lesson 1 Room Reservations 151
Lesson 2 Receiving Guests 159
Lesson 3 Introducing Hotel 168
Lesson 4 Information Desk 177
Lesson 5 The Front Cash 185
Unit Two Chamber Services 197
Lesson 6 Chamber Services 197
Lesson 7 Laundry Services 203
Lesson 8 Miscellaneous Services 212
Lesson 9 Reservation for Dinner 220
Unit Three Restaurant Services 220
Lesson 10 Seating Diners and Taking Orders 230
Lesson 11 At Bar 240
Lesson 12 Paying for Dinner 248
Unit Fonr Other Services 259
Lesson 13 Settle Complains 259
Lesson 14 Dealing With Special Problems 270
Lesson 15 Sale Negotiation 280
Lesson 16 Interview 289
APPENDIX 1 304
Hotel Categories and Classifications 304
APPENDIX 2 306
Hotel Organization Chart 306
APPENDIX 3 309
The Profiles of Major Tourism Countries and Regions 309
APPENDIX 4 315
APPENDIX 5 317
Wines 317
Beverage 319
APPENDIX 6 319
Fruits 319
APPENDIX 7 321
Refreshment ，Pastry and Dessert 321
APPENDIX 8 323
list of Fresh Flowers 323
APPENDIX 9 324
Chimese Food and Western Food Menu 324
APPENDIX 10 338
Scenic Spots in China 338
APPENDIX 11 340
Time Differences between Beijijng and Major Cities in the World 340
APPENDIX 12 342
Festival 342