Programme 1 Concluding a Contract 1
Passage 1:Oil Majors Disagree on Contract 2
Passage 2:Company Expands Co-operation 4
Programme 2 Packaging of Products 15
Passage 1:Coca-Cola Promises“Greener”Drinks Bottles 16
Passage 2:Food Standards to Be Clarified,Unified 19
Programme 3 Sole Agent 29
Passage 1:Ng Fung Hong Refutes Charges of Profiteering over Beef Monopoly 30
Passage 2:Govt,Private Owner Join Luxury Fever 34
Programme 4 Commodity Inspection 45
Passage 1:Shaanxi Commended by State Council Inspection GrouP For Market Supply and Supervision 46
Passage 2:Pork Ribs Destroyed after Banned Additive Detected 49
Programme 5 Delivery and Shipment 59
Passage 1:Expand and Deliver(excerpts) 60
Passage 2:Volvo Jan Truck Deliveries Weakest in 3 Years 63
Programme 6 Complaints and Claims 73
Passage 1:Complaints on Interuet Shopping Rise Sharply 74
Passage 2:Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience 77
Programme 7 Business Arbitration 89
Passage 1:Arbitration in China.Get Used to It 90
Passage 2:Make HK a Business Arbitration Center 93
Programme 8 Business Logistics 103
Passage 1:At AFN,Employees are Treated with the Same Consideration as Customers 104
Passage 2:China Logistics Group Launches Domestic Trucking Services Operation In China 107
Programme 9 Business Insurance 117
Passage 1:Online Business Insurance Agent insureon Receives Near-Perfect Score for Customer Loyalty 118
Passage 2:Entrepreneurs Protect against Risks to Business 121
Programme 10 E-commerce 131
Passage 1:3 E-commerce Trends to Watch in China in 2013 132
Passage 2:China will Become the World's Most Valuable Market for E-commerce 135
Key to the Work Book 145
Key to the Reading Book 157
References 176