PART Ⅰ 1
The Secretarial Profession—Perspective and Prospect 3
A Message to Management 6
China's Open Window—A Glimpse at the Future 10
上篇 导论 13
秘书工作：透视与前景 15
向经理层传达的信息 18
中国对外开放的窗口——秘书工作的灿烂前途 24
PART Ⅱ—SECRETARIAL PRACTICE AND PROCEDURES 27
Communications—Mail and Mailing Procedures 29
Communications—Telephone 41
Communications—Public and Customer Relations 45
Dress,Grooming,and Health 54
Etiquette and Protocol 58
Filing Systems—Filing Procedures 70
Travel Arrangements 77
Reference Material and Secretarial Manual 82
Secretarial Control Records 87
Meetings and Conferences—at home base 89
Meetings and Conferences—out of town 98
Meetings with and Entertainment of Foreign Guests 101
When the boss is away 103
Coping with multiple bosses 104
Appendixes Ⅰ—Ⅻ(see Index) 109
中篇 秘书工作的实践与程序 125
通讯联络：邮件与邮件收发程序 127
通讯联络：电话 139
通讯联络：公共关系及客户关系 143
服装、整洁与健康 152
礼仪与礼规 156
文件管理系统：文件存档程序 169
出访安排 176
参考资料和秘书手册 181
秘书监控记录 186
会议安排——在本部 188
会议安排——在外地 196
会见与招待外宾 199
老板外出时 201
与多位经理或主管人员打交道 202
附录Ⅰ—Ⅻ（详见附录细目） 205
PART Ⅲ—GUIDELlNES FOR LETTER WRITING 221
Letters the secretary writes 225
Acknowledgment without an answer 226
Acknowledgment and transfer for response 227
Acknowledgment with an answer 229
Requesting an appointment 230
Agreeing to an appointment 232
Refusing an appointment 233
Making travel plans 234
Requesting airline reservations 236
Requesting hotel reservations 237
Requesting a refund on unused tickets 238
Request for correction of errors in account 240
Omission of enclosures 242
The Personal Message in Business 243
Letters of appreciation 243
Letters of sympathy—internal contact 245
Letters of sympathy—external business contact 248
Acknowledgment of letters of sympathy 249
Letters of congratulation 250
Letters of acceptance 251
Letters of declination 252
Letters of acceptance of speaking engagement 253
Letters of declining invitation to speak 255
Letters cancelling a speaking engagement previously accepted: 255
(a)after telephone contact 255
(b)within short period of acceptance 257
下篇 英文信函写作指南 259
由秘书执笔的信函 263
告知收到来信但对具体事项不作答复 264
告知收到来信并已转请某人答复 265
告知收到来信并对具体事项给予答复 267
会见预约 268
同意对方提出的会见 270
婉拒会见 272
安排出访计划 273
预订机票 275
预订旅馆房间 276
要求给未使用的票退款 277
要求改正帐单错误 279
告知对方来信中漏放附件 281
商业中的私人社交信函 283
感谢信 284
慰问信（对内） 286
慰问信（对外） 289
答复慰问 290
贺信 291
接受邀请 292
谢绝邀请 293
接受讲演邀请 294
谢绝讲演邀请 296
取消原来接受的讲演邀请——在用电话通知之后 297
接到邀请后短期内取消已接受的讲演邀请 299