前言 1
Chapter 1 Front Office Department 1
Unit 1 Providing Information for Passengers 3
Unit 2 Paying for Purchases Made on Board 13
Unit 3 Dealing with Passenger Complaints 23
Unit 4 Embarkation and Disembarkation 32
Unit 5 Lost and Found 45
Unit 6 Bill Settlement 54
Chapter 2 Tour Department 63
Chapter 3 Housekeeping Department 73
Unit 1 Housekeeping Operations 75
Unit 2 Make-up Rooms 82
Unit 3 Turn-down Service 89
Unit 4 Collecting Laundry 96
Unit 5 Returning the Clothes 104
Unit 6 Locations on Board 110
Chapter 4 Food and Beverage Department 118
Unit 1 Restaurant Service 120
Unit 2 Bar Service 129
Unit 3 Room Service 138
Chapter 5 Entertainment Department 146
Unit 1 Show Time 148
Unit 2 Shopping and Photographing 156
Chapter 6 Galley Department 164
Unit 1 Cooking Methods 167
Unit 2 Galley Tools and Equipment 172
Unit 3 Vegetables 178
Unit 4 Fruits 183
Unit 5 Meat 186
Unit 6 Galley Daily Conversation 193
Appendix：邮轮旅游常用词汇表 199
听力原文和习题答案 204
后记：我和邮轮旅游 244