Chapter 1 English at Airport 2
Unit 1 Going Through Check-in Formalities 2
Unit 2 Checking＆Consigning Luggage 14
Unit 3 On the Plane 28
Unit 4 At the Immigration Office 40
Unit 5 Going Through Customs 55
Chapter 2 English at Travel Service 70
Unit 1 Job Interview and Training of New Clerks 70
Unit 2 Introduction of Tourism Products 85
Unit 3 Talking about Itinerary 97
Unit 4 Helping to Make Reservation 113
Unit 5 Handling Complaints 125
Chapter 3 English for a Tour Guide 140
Unit 1 Meeting on Arrival＆Seeing off on Departure 140
Unit 2 Sightseeing 152
Unit 3 Shopping 166
Unit 4 Recreation 178
Unit 5 Handling Emergency Case 191
Chapter 4 English at Hotel 204
Unit 1 Checking-in and Checking-out 204
Unit 2 Housekeeping Service 217
Unit 3 Food and Beverage 229
Unit 4 Exchange of Foreign Currency 240
Unit 5 Convention and Exhibition Service 251