Unit 1 Web Site Bookings 1
Warm up 2
Reading Activity 14
Special Ticketing Arrangements for Outbound Travel Alert of × × × 14
Memory Work 20
Unit 2 Oversales and Refund poticy 22
Warm up 23
Reading Activity 35
Airport Check-in 35
Memory Work 44
Unit 3 Baggage Handling—Baggage Weight Concept 46
Warm up 47
Reading Activity 59
Airport Guide 59
Memory Work 64
Unit 4 Air Travel lnformation Service 66
Warm up 67
Reading Activity 79
Changi Airport Transfer Service 79
Sydney International Airport 80
Memory Work 84
Unit 5 Heathrow Airport 86
Warm up 87
Reading Activity 101
Airport Lounges 101
Memory Work 105
Unit 6 Airport Security lnformation 107
Warm up 108
Reading Activity 120
Boarding Announcement 120
Memory Work 124
Unit 7 BA Gotd Benefits 126
Warm up 127
Reading Activity 136
Your Rights in the Event of Flight Delay or Flight Cancellation 136
Memory Work 139
Unit 8 Consignments Ready for Carriage and Restriction in Acceptance 141
Warm up 142
Reading Activity 155
Aircraft Layout 155
Memory Work 160
Unit 9 lmport/Transit/Export Regulations 162
Warm up 163
Reading Activity 181
Insurance Claims 181
Memory Work 185
Appendix 1 Airline Codes 187
Appendix 2 Country Codes， City Codes and Airport Codes 194
（一）亚洲 194
（二）大洋洲 200
（三）欧洲 201
（四）非洲 209
（五）美洲 213
（六）美国 216
Appendix 3 Collection of Aviation Terminology 219
（一）旅行证件 219
（二）客票销售 219
（三）值机 220
（四）航饮 221
（五）航班不正常与特殊旅客服务 222
（六）机场设施与服务 223
（七）货运服务 224
1.货物品名 224
2.体积与重量 225
3.运输文件 226
4.运价/收费 226
5.货物不正常运输 227
6.储存注意事项 227
7.海关部门 228
8.杂项 228
（八）电报简语 229
Key to the Exercises 230
References 242