星期六 2
第1课 2
接打电话 2
Can I speak to Mr.Smith please? 2
打电话约定会面时间 48
I’d like to make an appointment. 48
面对打错的电话 94
What number did you dial? 94
祝贺与安慰的电话 140
I called to congratulate you on your promotion. 140
第2课 12
电话转接 12
I’ll put you through. 12
电话咨询与作答 58
I have some questions about your product. 58
电话留言与自动应答用语 104
Please leave your name and number. 104
电话预订与事宜咨询 150
I’d like to reserve a table for two. 150
星期日 22
第1课 22
电话接听人不在或不方便的情况 22
He’s not here right now. 22
电话订货与接洽客户 68
How can I order this? 68
国际长途电话 114
I’d like to place a collect call. 114
问候的电话 160
I just called to say hi. 160
第2课 32
电话留言与接收留言 32
Would you like me to take a message? 32
电话投诉与处理投诉 78
I haven’t received my order yet. 78
电话时间不合宜或遇到干扰 124
I can’t talk right now. 124
紧急情况下的电话用语 170
This is an emergency. 170
综合训练 42