Part One 1
第一部分 3
Unit One The Components of the Business Letter商贸英语信函的组成部分 3
Unit Two Establishing Business Relations建立业务关系 34
Unit Three Inquiries询盘 58
Unit Four Replies to Inquiries询盘回复 77
Unit Five Quotations and Offers报价和报盘 96
Unit Six Orders and Executing Orders订货及执行定单 122
Unit Seven Money Matters财务 143
Unit Eight Follow-up Letters,Status Inquiries and E-mails连续推销、资信调查和电子邮件 169
Unit Nine Shipment and Insurance装运与保险 183
Unit Ten Complaints and Adjustments申诉及其回复 207
Unit Eleven The Essential Qualities of the Business Letter商贸英语信函的基本要素 225
Unit Twelve Agency代理 245
Part Tw0 259
第二部分 261
Unit Thirteen Memorandums备忘录 261
Unit Fourteen Minutes会议纪要 270
Unit Fifteen Short Reports短报告 276
Unit Sixteen Long Reports长报告 286
Unit Seventeen Proposals建议书 295
Unit Eighteen Graphics图表 304
Unit Nineteen Letters of Application申请函 316
Unit Twenty Resumes个人简历 322
Bibliography 328