Unit 1 ABCs of a Hotel 1
Model Dialogue 1 1
Model Dialogue 2 6
Model Dialogue 3 10
Useful Sentences 13
Supplementary Vocabulary 16
Unit 2 Room Reservations 18
Model Dialogue 1 18
Model Dialogue 2 22
Model Dialogue 3 26
Useful Sentences 29
Supplementary Vocabulary 33
Unit 3 At the Reception 34
Model Dialogue 1 34
Model Dialogue 2 37
Model Dialogue 3 40
Useful Sentences 44
Supplementary Vocabulary 47
Unit 4 Housekeeping 49
Model Dialogue 1 49
Model Dialogue 2 53
Model Dialogue 3 58
Useful Sentences 62
Supplementary Vocabulary 65
Unit 5 Telephone Service 68
Model Dialogue 1 68
Model Dialogue 2 72
Model Dialogue 3 76
Useful Sentences 80
Supplementary Vocabulary 84
Unit 6 Asking for Information 85
Model Dialogue 1 85
Model Dialogue 2 89
Model Dialogue 3 93
Useful Sentences 98
Supplementary Vocabulary 102
Unit 7 At the Cashier 103
Model Dialogue 1 103
Model Dialogue 2 107
Model Dialogue 3 111
Useful Sentences 116
Supplementary Vocabulary 120
Unit 8 Food ＆ Beverage 121
Model Dialogue 1 121
Model Dialogue 2 124
Model Dialogue 3 127
Useful Sentences 132
Supplementary Vocabulary 135
Unit 9 Recreation ＆ Shopping Arcade 138
Model Dialogue 1 138
Model Dialogue 2 142
Model Dialogue 3 146
Useful Sentences 152
Supplementary Vocabulary 157
Unit 10 Handling Complaints 158
Model Dialogue 1 158
Model Dialogue 2 162
Model Dialogue 3 168
Useful Sentences 170
Supplementary Vocabulary 173