Part One Fundamental Techniques in Handling PeopleChapter 1 "If You Want to Gather Honey,Don't Kick over the Beehive" 2
Chapter 2 The Big Secret of Dealing with People 18
Chapter 3 "He Who Can Do This Has the Whole World with Him.He Who Cannot Walks a Lonely Way" 32
In a Nutshell 52
Part Two Six Ways to Make People Like YouChapter 1 Do This and You'll Be Welcome Anywhere 54
Chapter 2 A Simple Way to Make a Good First Impression 68
Chapter 3 If You Don't Do This,You Are Headed for Trouble 77
Chapter 4 An Easy Way to Become a Good Conversationalist 87
Chapter 5 How to I nterest People 97
Chapter 6 How to Make People Like You Instantly 102
In a Nutshell 115
Part Three How to Win People to Your Way of ThinkingChapter 1 You Can't Win an Argument 118
Chapter 2 A Sure Way of Making Enemies—and How to Avoid It 126
Chapter 3 If You're Wrong,Admit It 139
Chapter 4 A Drop of Honey 148
Chapter 5 The Secret of Socrates 158
Chapter 6 The Safety Valve in Handling Complaints 165
Chapter 7 How to Get Cooperation 171
Chapter 8 A Formula That Will Work Wonders for You 177
Chapter 9 What Everybody Wants 183
Chapter 10 An Appeal That Everybody Likes 192
Chapter 11 The Movies Do It.TV Does It.Why Don't You Do It? 198
Chapter 12 When Nothing Else Works,Try This 203
In a Nutshell 207
Part Four Be a Leader:How to Change People without Giving Offense or Arousing ResentmentChapter 1 If You Must Find Fault,This Is the Way to Begin 210
Chapter 2 How to Criticize—and Not Be Hated for It 217
Chapter 3 Talk about Your Own Mistakes First 222
Chapter 4 No One Likes to Take Orders 227
Chapter 5 Let the Other Person Save Face 230
Chapter 6 How to Spur People on to Success 234
Chapter 7 Give a Dog a Good Name 240
Chapter 8 Make the Fault Seem Easy to Correct 245
Chapter 9 Making People Glad to Do What You Want 250
In a Nutshell 256
Part Five Letters That Produced Miraculous Results 259
Part Six Seven Rules for Making Your Home Life HappierChapter 1 How to Dig Your Marital Grave in the Quickest Possible Way 270
Chapter 2 Love and Let Live 277
Chapter 3 Do This and You'll Be Looking up the Time-Tables to Reno 280
Chapter 4 A Quick Way to Make Everybody Happy 282
Chapter 5 They Mean So Much to a Woman 285
Chapter 6 If You Want to Be Happy,Don't Neglect This One 288
Chapter 7 Don't Be a"Marriage Illiterate" 292