Table of Contents 1
1．Professional Communication in a Changed Professional Environment 1
6 C's ofProfessional Communication 3
Communication 4
Common Interest 7
Credibilitv 8
Commitment 8
Collaboration 9
Compromise 10
Current Social Trends 11
Technology 11
Mobility 12
Acceleration 13
Change 14
Why Is Professional Communication Important? 15
2．Finding a Professional Position 19
Getting the Professional Position 20
Finding Professional Career Opportunities 23
College Placement Offices 23
Newspaper and Internet Advertisements 23
Private or Government Employment Agencies 24
Friends and Family—Your Network 25
Research 26
Resumes 27
How Employers Use Resumes 28
Types of Resumes 30
Guidelines 32
Emphasis 40
Resume Subheadings 41
Layout 49
What Not to Include 49
Cover Letters 50
Parts of the Cover Letter 51
Selection Interview Preparation 54
Developing an Interview Strategy 55
What to Wear 56
Phone Interviews 63
The Power of Nonverbal Communication 64
During the Interview 65
Thank You and Follow-up Opportunities 68
Negotiating for Salary and Benefits 71
Dealing with Rejection 73
3．Beginning Professional Relationships 75
Relationship Preparation Phase 77
Family 78
School 78
Peers 79
Research 79
Job Interviews 80
Others' Expectations 80
Relationship Initiating Phase 81
Creating a Favorable First Impression 81
Observing Others in the Organization 86
Opening Channels of Communication 92
Relationship Bonding 105
4．Communicating in Organizations 107
Adapting Your Personality to the Organization 108
Communicating One-on-One 109
Culture and Communication 110
The Art ofConversation 111
Friends at Work 112
Dealing with Criticism 113
Communicating in Groups 117
Characteristics ofGroups 118
Organizational Teams 122
Goal Orientation 125
Groups and Technology 126
Meetings 129
Why Meet? 130
Leading Meetings 133
Guidelines 134
Human Factors 137
Meeting Participants 138
5．Being a Professional Listener 143
The Listening Process 147
Assessing Others'Perceptions 149
Factors Affecting Listening 150
Types ofListening 154
Keys to Effective Listening 156
Don't Fake Attention 158
Being Willing to Expend Energy 159
Preparing Youtself 159
Resisting Distractions 159
Listening Analytically 160
Asking Questions 160
Listening for Relationship Building and Maintenance 161
6．Writing as a Professional 163
Reluctance to Write 164
Purposes of Written Messages 165
Quality Writing 166
Planning and Composing Messages 170
Purpose 170
Analyzing the Receiver 171
Composing Messages 172
Correspondence 174
Memos 175
E-mail 176
Letters 180
Reports 184
Collaboration 187
7．Speaking as a Professional 189
Presentations—The Basics 190
Analyzing the Audience 192
Preparing 195
Delivering 199
Visual Aids 203
Practicing the Presentation 205
IfProblems Occur 206
Question and Answer Sessions 207
Speaking as a Leader 209
Speaking to Senior Managers 210
Impromptu Speaking 211
Speaking as a Spokesperson 212
8．Balancing Communication as a Professional and as a Person 215
Building Interpersonal Networks 216
Workplace Politics 218
Social Skill in Organizations 219
Political Skill in Organizations 220
Building Political Skills 223
The"Other"Politics 225
Professional Gatherings 231
Work-Life Balance 232
Work-Life Balance:A Relationship Management Approach 234
9．Communicating Emotions at Work 239
Changing Attitudes Toward Emotions 240
Emotions at Work 242
What Happens When Emotions Are Suppressed 245
How to Show Emotions at Work 247
Addressing Specific Emotions at Work 251
Envy 251
Anger 252
When You Have Made a Mistake 253
Stress and Emotions 254
Tragedies in the Workplace 256
10．Leaving the Organization 261
How to Get a Promotion 261
When You Don't Get a Promotion 263
Quitting 267
Changing Your Mind 274
Involuntary Termination 275
Lay-offs 275
You're Fired 277
Being Prepared 279
Retirement 280
Early Retirement 280
Traditional Retirement 281
The Exit Interview 282
Bibliography 286