目录 1
PART ONE DAILY RECEPTION 1
第一部分 日常接待 1
UNIT 1 Greeting and Reception 招呼与接待 1
UNIT 2 Giving Answers to a Customer 回答客户问题 7
UNIT 3 Making Inquiries to a Customer 询问客户问题 13
UNIT 4 Making Suggestions to a Customer 向客户提建议 14
UNIT 5 Offering Apologies to a Customer 向客户道歉 18
UNIT 6 At the Inquiry Desk 在问讯处 19
UNIT 7 Opening a Current Account 开立活期账户 25
UNIT 8 Opening a Personal Cheque Account 开个人支票账户 28
UNIT 9 About a Current Account 关于往来账户 33
UNIT 10 Telling the Balance 告知存款余额 40
UNIT 11 Handling Withdrawals 办理取款 42
UNIT 12 Handling a Special Account 办理特别账户 51
UNIT 13 Computing Daily Interests 计算日息 53
UNIT 14 Making Foreign Currency Deposits 办理外币存款 54
UNIT 15 Depositing Money in One's Account 在户上存款 57
UNIT 16 Handling Time Deposits 办理定期存款 58
UNIT 17 Opening a Saving Account 新开储蓄账户 64
UNIT 18 How to Write Out a Cheque 如何开支票 70
UNIT 19 Closing an Account 结清账户 73
UNIT 20 Telegraphic Transfers 电汇 77
UNIT 21 Mail Transfers 信汇 82
UNIT 22 Incoming Remittance 汇入汇款 84
UNIT 23 Outgoing Remittance 汇出汇款 93
UNIT 24 Renting a Safe Deposit Box 出租银行的保管箱 101
PART TWO MONEY BUSINESS 106
第二部分 货币业务 106
UNIT 1 Credit Cards 信用卡 106
UNIT 2 Transferring between Different Accounts 转账 122
UNIT 3 Inquiring about Interest Rates 询问有关利率情况 126
UNIT 4 Buying Traveller's Cheques 购买旅行支票 129
UNIT 5 Overdrafts 透支 139
UNIT 6 Foreign Exchange Dealing 外汇交易 143
UNIT 7 Using an Automated Teller Machine 使用自动出纳机 146
UNIT 8 Reporting Lost Checks 支票挂失 150
UNIT 9 Long-Term Loan 长期贷款 151
UNIT 10 Reporting a Lost Passbook 存折挂失 153
UNIT 11 Money Exchange 外币兑换 160
UNIT 12 Offering Loans for Working Capitals 提供流动资金贷款 172
UNIT 13 Offering a Housing Loan 提供住房贷款 174
UNIT 14 Personal Loans 私人贷款 184
UNIT 15 Offering a Foreign Exchange Loan 提供外币贷款 188
UNIT 16 Offering a Renminbi Loan 提供人民币贷款 192
UNIT 17 Opening a Letter of Credit 开立信用证 194
UNIT 18 Discounting a Bill of Exchange 贴现票据 199
UNIT 19 Cashing a Traveller's Check 兑现旅行支票 201
UNIT 20 Cashing a Foreign Check 兑现外国支票 206
UNIT 21 Cashing a Personal Check 兑现个人支票 207
PART THREE OTHER SERVICES 211
第三部分 其他服务 211
UNIT 1 Making a Collection 办理托收 211
UNIT 2 Explaining Rates of Exchange 解释汇率 214
UNIT 3 Handling Reconversion 办理退汇 219
UNIT 4 Talking about Computerized Banking 谈论电脑化银行业务 221
UNIT 5 Talking about Banks in China 谈论中国的银行 225
UNIT 6 Investment in Stock Market 投资股市 232
UNIT 7 Making a Credit Inquiry 进行资信调查 237
UNIT 8 The International Monetary System 国际货币制度 240
UNIT 9 Talking about Insurance 谈论保险 243
UNIT 10 Issuing All Offshore Bond 发行国外债券 251
UNIT 11 Bank in the West 西方的银行 253
UNIT 12 Financial Management 财务管理 256
附录 银行行业常用英语词汇 263