ⅠCOMMUNICATION STRATEGY 2
Communicator Strategy 4
Audience Strategy 10
Message Strategy 18
Channel Choice Strategy 24
Culture Strategy 29
Strategy Checklist 32
Guide to the Guide 33
ⅡWRITING：THE PROCESS 34
Composing Efficiently 36
Dealing With Writing Problems 46
ⅢWRITING：MACRO ISSUES 50
Document Design 52
Coherence and Emphasis 59
Effective Paragraphs 64
ⅣWRITING：MICRO ISSUES 66
Editing for Brevity 68
Choosing a Style 74
Writing Checklists 82
ⅤSPEAKING：VERBAL STRUCTURE 84
Tell/Sell Presentations 86
Questions and Answers 91
Consult/Join Meetings 95
Group Collaborations 104
Special Speaking Situations 106
ⅥSPEAKING：VISUALAIDS 110
Designing the Presentation as a Whole 112
Designing Each Individual Chart 118
Choosing Visual Aid Equipment 134
Using Visual Aids Effectively 138
ⅦSPEAKING：NONVERBAL SKILLS 144
Nonverbal“Sending”：Delivery Skills 146
Nonverbal“Receiving”：Listening Skills 158
Speaking Checklists 162
APPENDIX A 164
Formats for Memos，ReportS，and Letters 172
APPENDIX B 172
Correct Words 176
APPENDIX C 176
Unbiased Language 179
APPENDIX D 179
Grammar and Usage 185
APPENDIX E 185
Punctuation 191
BIBLIOGRAPHY 191
INDEX 195