Ⅰ．办公室业务OFFICE WORK 2
1．摘记，口授笔录，翻译Taking Notes,Dictations,Translatons 2
前言 3
2．信函的起草，完成，发送Preparing Letters,Outgoing 4
3．处理收件Preparing Letters,Incoming 8
4．提供资料（文件，报纸文章等）Presenting Information(Documents,Newspaper Articles,etc.) 10
5．会议，出差的计划Planning a Meeting,Trip 14
6．办公室程序Office Procedures 16
7．培训新任秘书Training a New Secretary 20
8．归档Filing 22
9．专门业务——文字处理Specialized-Word Processing 26
10．专业业务——报表Specialized-Spreadsheets 28
11．专业业务——数据库Specialized-Databases 32
12．专业业务——电子邮件Specialized-Electronic Mail 34
13．专业业务——电传·电报Specialized-Telex,Telegram 38
1．一般用语General Greetings 42
Ⅱ．接待RECEPTION 42
2．求职者Job-Seeker 44
3．新进职员New Employee 48
4．约会来访Visit with Appintment 50
5．未约定的来访Visit without Appointment 52
6．主管Executive 56
7．特殊访客（家人）Special Visitor(Family) 58
8．外国访客Foreign Visitor 60
9．修护人员Servicemen,Repairmen 64
10．政府官员Government Official 66
11．带领参观Giving Tour,Guiding 68
12．提供茶点Offering Drinks,Food 72
13．慰藉（卫生纸，药物）Giving Comforts(toilet,medicine) 74
14．特别协助（口译）Special Assistance(Interpreting) 78
15．指路Giving Directions 80
16．行程说明Explaining an Itinerary 82
17．送客Sending Someone Off 84
Ⅲ．电话TELEPHONE 88
1．一般用语General Greetings 88
2．资料（公司内部）Information(inter-co.) 90
3．资料（公司外部）Information(extra-co.) 92
4．查号协助Directory Assistance 94
5．服务Services 96
6．发票资料Invoice Information 98
7．商品Goods 102
8．约会Appointments 104
9．交通工具的订位Transportation Reservations 106
10．订房间Room Reservations 108
11．交货Deliveries 110
12．投诉Complaints 112
13．投诉跟催Complaint Follow-up 116
14．拒绝·取消Refusals,Cancellations 118
15．答应Acceptances 120
16．致谢Thanks 124
17．致贺·亲善Congratulations＆Goodwill 126
18．慰问Sympathy 130
19．法律协助Legal Assistance 132
20．公共设施Utilities 134
21．电报Telegram 136
22．银行·外币兑换Banking,Foreign Exchange 138
23．国际贸易付款Foreign Trade Payments 140
24．国际电话接线员International Operator 142
25．股票，债券Stocks,Securities 144
26．秘书服务Secretarial Services 146
27．紧急事宜Emergency 148
28．财务问题Financial Problems 150
29．总机Switchboard Operation 154