Unit 1 Reservation 1
Unit 2 Reception and Check In 11
Unit 3 Mail and Information 20
Unit 4 Telephone Desk 29
Unit 5 Business Center 37
Unit 6 Cashier and Check Out 47
Unit 7 Guest Room 58
Unit 8 Room Cleaning 67
Unit 9 Room Service 76
Unit 10 Linens and Laundry 86
Unit 11 Maintenance and Engineering 95
Unit 12 Miscellaneous Services 103
Unit 13 Complaints and Emergencies 112
Unit 14 Food and Beverage Reservation 122
Unit 15 Reception 131
Unit 16 Setting up Tables and Taking Orders 139
Unit 17 Food Service 148
Unit 18 Beverage Service 157
Unit 19 Paying the Bill 166
Unit 20 Banquet Service 175
Unit 21 Bar and Cafe 183
Unit 22 Health and Recreation—An Introduction 193
Unit 23 The Fitness Center 202
Unit 24 The Recreational Center 213
Unit 25 The Beauty Salon 222
Unit 26 The Shopping Center 231