Unit 1 Letter Introduction 1
Unit 2 The Structure of Business Letters 6
Unit 3 The Different Patterns of Business Letters 15
Unit 4 The Letter of Establishing Business Relations 26
Unit 5 The Credit Inquiry 34
Unit 6 Inquiry 40
Unit 7 Answering the Inquiry Letter 47
Unit 8 Quotation and Offer 53
Unit 9 Counteroffer 61
Unit 10 Declining the Counteroffer and Re-counter Offer 68
Unit 11 Acceptance or Confirmation 75
Unit 12 Order 82
Unit 13 Payment 91
Unit 14 Shipment 102
Unit 15 Insurance 110
Unit 16 Complaint and Claim 117
Unit 17 Agent 127
Unit 18 Introduction of a Contract(1) 135
Unit 19 Introduction of a Contract(2) 148
Unit 20 Agency 164
Unit 21 Service Contract 175
Unit 22 Tender 207
Unit 23 Submission of the Tender 244
Unit 24 Advertisement 251
Unit 25 Resume 278
Unit 26 Memorandum 290