Chapter 1 Observations 1
Chapter 2 Discretionary Effort Exemplified 7
Chapter 3 The Human Element 15
Chapter 4 Is It Up to Management or One's Self 26
Chapter 5 The Concept of Love 29
Chapter 6 Total Quality Management(TQM) 31
Chapter 7 The Human Element and Case Studies 50
Chapter 8 Personal Growth 65
Chapter 9 What Is Personal Satisfaction 68
Chapter 10 Employee Engagement 71
Chapter 11 Cultural Intelligence 79
Chapter 12 Enhancing Personal Growth 82
Chapter 13 Putting It All Together 91
Conclusion 97
Appendices 100