Unit 1 Layout of a Business Letter 1
Unit 2 Establishing Business Relations 13
Unit 3 Enquiry and Reply 29
Unit 4 Offer and Counter-offer 43
Unit 5 Acceptance and Confirmation 59
Unit 6 Order and Contract 73
Unit 7 Terms of Payment 87
Unit 8 Packing and Marking 103
Unit 9 Insurance 117
Unit 10 Shipment 131
Unit 11 Complaint,Claim and Settlement 145
Unit 12 E-mail and Fax 159
Glossary 词汇表 172
Key to the Exercises 178