1 English for Front Desk Service 前厅服务英语 1
1-1 Room Reservations 预订房间 2
1-2 Checking In 为客人办理入住登记 9
1-3 Door Service 门应服务 16
1-4 Accompanying the Guest 陪送客人 23
1-5 Introducing the Facilities and Services 介绍设施和服务 30
1-6 Handling the Complaints 处理投诉 37
1-7 Answering Guests’ Inquiries 回答宾客咨询 44
1-8 Checking Out 结账离店 51
2 English for Food and Beverage Service 餐厅服务英语 58
2-1 Greeting and Seating Guests 迎宾和引座 59
2-2 Taking Orders Ⅰ 受理西餐点菜 66
2-3 Taking Orders Ⅱ受理中餐点菜 75
2-4 Services During the Meal 席间服务 83
2-5 Beverage Service 酒水服务 90
2-6 Room Service 送餐服务 97
2-7 Paying Bills 结账服务 104
3 English for Housekeeping Service 客房服务英语 112
3-1 Showing the Room 客房迎宾服务 113
3-2 Cleaning the Room 客房清理服务 121
3-3 Laundry Service 洗衣服务 128
3-4 Offering Guest Supplies 提供用品服务 136
3-5 Solving Problems 解决问题 143
Help Folder 151
Sample Dialogues 151
Appendices 161
Appendix1酒店各部门及常见职务的英文名称 161
Appendix2酒店常用专业术语及解释 164
Appendix3单词表 167