An Overview of Business Communication 1
Part One Business Letters 7
Chapter 1 Parts and Formats of Business Letters 7
Chapter 2 Sales Letters 14
Chapter 3 Inquiries 23
Chapter 4 Reply to Inquiries 31
Chapter 5 Offers and Counter Proposals 40
Chapter 6 Orders and Supplies 53
Chapter 7 Letters Concerning Shipment 71
Chapter 8 Letters about L/C Payment 87
Chapter 9 Letters about Debt Collection 101
Chapter 10 Claim and Adjustment Letters 113
Part Two Internal Business Communication 133
Chapter 11 Memos 133
Chapter 12 Reports 149
Chapter 13 Meeting Minutes 174
Part Three Miscellaneous Letters 189
Chapter 14 Goodwill Letters（Ⅰ） 189
Chapter 15 Goodwill Letters（Ⅱ） 201
Chapter 16 Goodwill Letters（Ⅲ） 215
Chapter 17 Application Letters 228
Chapter 18 Resume 239
Chapter 19 Recommendations 251
Chapter 20 Hiring Letters 264
Chapter 21 Resignations and Replies 275
Chapter 22 Appointments and Reservations 283
Chapter 23 Faxes 292
Chapter 24 Emails 301
Bibliography 311