Chapter 1 Essentials and Formats of Business Letters 1
Section 1 Formats of Business Letters 1
Section 2 Tone of Business Letters 4
Section 3 Advice on Business Letter Writing 5
Chapter 2 Note,Notice and Announcement 8
Section 1 Note 8
Section 2 Notice and Announcement 9
Chapter 3 Goodwill Letters 16
Section 1 Appreciation Letters 16
Section 2 Congratulation Letters 19
Section 3 Condolence and Sympathy Letters 22
Section 4 Reference Letters 26
Chapter 4 Invitations and Answers 32
Section 1 Invitation Letters 32
Section 2 Invitation Cards 35
Section 3 Acceptance or Regret 36
Chapter 5 Apology,Complaint and Adjustment Letters 40
Section 1 Apology Letters 40
Section 2 Complaint Letters 44
Section 3 Adjustment Letters 46
Chapter 6 Electronic Mails,Fax,Memos and Business Reports 53
Section 1 Electronic Mails 53
Section 2 Fax Communications 60
Section 3 Memos 62
Section 4 Business Reports 69
Chapter 7 Conference Organization 79
Section 1 Meeting Notice 81
Section 2 Agenda 85
Section 3 Meeting Minutes 88
Chapter 8 Human Resources Related Documents 96
Section 1 Job Advertisement 96
Section 2 Notification of Job Offer 100
Section 3 Notification of Termination 105
Chapter 9 Job Application Letters,Résumé and Resignation Letters 110
Section 1 Application Letters 110
Section 2 Résumé 113
Section 3 Resignation Letters 118
Chapter 10 Inquiry,Offer＆Counter-offer 121
Section 1 Inquiry 121
Section 2 Offers and Quotations 125
Section 3 Counter-offer 130
Chapter 11 Placing and Acknowledging Orders 134
Appendix:Introduction to Foreign Trade Terms 146
Bibliography 149
Keys for Reference 150