Chapter One Business Relations 1
Section Ⅰ Learning Objectives 1
Section Ⅱ Background Information 1
Section Ⅲ Model Conversations 3
Section Ⅳ Data Bank 6
Section Ⅴ Exercises 8
Section Ⅵ Suggested Reading 13
Chapter Two Business Etiquettes 17
Section Ⅰ Learning Objectives 17
Section Ⅱ Background Information 17
Section Ⅲ Model Conversations 19
Section Ⅳ Data Bank 23
Section Ⅴ Exercises 25
Section Ⅵ Suggested Reading 30
Chapter Three Enquiries,Offers ＆ Counter-offers 35
Section Ⅰ Learning Objectives 35
Section Ⅱ Background Information 35
Section Ⅲ Model Conversations 37
Section Ⅳ Data Bank 39
Section Ⅴ Exercises 42
Section Ⅵ Suggested Reading 46
Chapter Four Product 49
Section Ⅰ Learning Objectives 49
Section Ⅱ Background Information 49
Section Ⅲ Model Conversations 50
Section Ⅳ Data Bank 54
Section Ⅴ Exercises 57
Section Ⅵ Suggested Reading 63
Chapter Five Price and Discount 67
Section Ⅰ Learning Objectives 67
Section Ⅱ Background Information 67
Section Ⅲ Model Conversations 68
Section Ⅳ Data Bank 71
Section Ⅴ Exercises 72
Section Ⅵ Suggested Reading 76
Chapter Six Payment Terms 79
Section Ⅰ Learning Objectives 79
Section Ⅱ Background Information 79
Section Ⅲ Model Conversations 80
Section Ⅳ Data Bank 83
Section Ⅴ Exercises 85
Section Ⅵ Suggested Reading 89
Chapter Seven PackingPackaging 93
Section Ⅰ Learning Objectives 93
Section Ⅱ Background Information 93
Section Ⅲ Model Conversations 94
Section Ⅳ Data Bank 97
Section Ⅴ Exercises 99
Section Ⅵ Suggested Reading 103
Chapter Eight Insurance 107
Section Ⅰ Learning Objectives 107
Section Ⅱ Background Information 107
Section Ⅲ Model Conversations 108
Section Ⅳ Data Bank 111
Section Ⅴ Exercises 114
Section Ⅵ Suggested Reading 119
Chapter Nine Shipment 123
Section Ⅰ Learning Objectives 123
Section Ⅱ Background Information 123
Section Ⅲ Model Conversations 124
Section Ⅳ Data Bank 127
Section Ⅴ Exercises 130
Section Ⅵ Suggested Reading 134
Chapter Ten Contract 137
Section Ⅰ Learning Objectives 137
Section Ⅱ Background Information 137
Section Ⅲ Model Conversations 138
Section Ⅳ Data Bank 142
Section Ⅴ Exercises 144
Section Ⅵ Suggested Reading 148
Chapter Eleven Agency and Commission 153
Section Ⅰ Learning Objectives 153
Section Ⅱ Background Information 153
Section Ⅲ Model Conversations 154
Section Ⅳ Data Bank 157
Section Ⅴ Exercises 160
Section Ⅵ Suggested Reading 164
Chapter Twelve Complaints ＆ Claims 167
Section Ⅰ Learning Objectives 167
Section Ⅱ Background Information 167
Section Ⅲ Model Conversations 168
Section Ⅳ Data Bank 172
Section Ⅴ Exercises 174
Section Ⅵ Suggested Reading 178