Unit One Introduction to Writing Business Correspondence 1
Unit Two Structure and Forms of Business Correspondence 9
Unit Three Communicating after Trade Fair 21
Unit Four Inquiry and Offer 30
Unit Five Orders and Acknowledgements 36
Unit Six Terms of Payment 44
Unit Seven Insurance 52
Unit Eight Packing 60
Unit Nine Shipment 69
Unit Ten Agency 78
Unit Eleven Claim and Settlement 85
Unit Twelve Skill Training 92
References 109