项目一 成为秘书 1
Task 1 Preparing for a Job Interview 1
Task 2 Being Interviewed 11
Task 3 Getting Information About a Company 22
项目二 时间安 排及计划事务 29
Task 1 Sequencing Business Affairs 29
Task 2 Drafting Daily Log 36
Task 3 Scheduling Appointments 41
Task 4 Writing Memos 48
项目三 接待事务 55
Task 1 Handling Business Calls 55
Task 2 Receiving Callers with/Without an Appointment 64
Task 3 Arranging Reception Activities 71
Task 4 Accommodating and Entertaining Guests 78
项目四 办公日常事务管理 86
Task 1 Managing and Maintaining Office Facilities 86
Task 2 Processing Correspondence 94
Task 3 Writing Business Letters 101
Task 4 Filing Documents 111
项目五 商务出行事务安排 118
Task 1 Preparing for Travel 118
Task 2 Making an Itinerary 126
Task 3 Making Reservation 134
项目六 商务仪式活动安排 141
Task 1 Inviting Business Partners — Making and Answering Invitation Cards/Letters 141
Task 2 Preparing Ceremonial Speeches 150
Task 3 Preparing a Press Conference 157
Task 4 Making a Product Presentation 164
项目七 商务会议安排 172
Task 1 Making Notification of Meetings 172
Task 2 Writing an Agenda 180
Task 3 Taking Minutes 187
Task 4 Handling Affairs after Conferences 196
项目八 商务沟通与协调 203
Task 1 Settling Complaints 203
Task 2 Dealing with Business Negotiation 213
Task 3 Communicating with Supervisors 219
Task 4 Coordinating with Colleagues 225