Unit 1 Careers in Hospitality Industry 1
Ⅰ Reading:The Hospitality Industry 2
Ⅱ Warm Up:Workplaces in Hospitality Industry 2
Ⅲ Career Planning 3
Ⅳ Writing:Resumé 5
Ⅴ Learning More 7
Unit 2 Travel Agent 9
Ⅰ Reading:Travel Agency and Travel Agent 10
Ⅱ Warm Up:Procedure of Travel Inquiry 10
Ⅲ Dialogues 11
Ⅳ Listening 13
Ⅴ Speaking 14
Ⅵ Writing:Reply to Inquiry Email 17
Ⅶ Learning More 18
Unit 3 Meeting Guests 20
Ⅰ Reading:On the Way to the Hotel 21
Ⅱ Warm Up:Traveling Abroad 21
Ⅲ Dialogues 23
Ⅳ Listening 25
Ⅴ Speaking 26
Ⅵ Writing:Welcome Speech 28
Ⅶ Learning More 30
Unit 4 Receptionist 33
Ⅰ Reading:Receptionist Job Description 34
Ⅱ Warm Up:Types of Hotels 34
Ⅲ Dialogues 35
Ⅳ Listening 39
Ⅴ Speaking 40
Ⅵ Writing:Letter of Confirmation 44
Ⅶ Learning More 45
Unit 5 Concierge 48
Ⅰ Reading:Concierge Job Description 49
Ⅱ Warm Up:Jobs of a Concierge 49
Ⅲ Dialogues 50
Ⅳ Listening 53
Ⅴ Speaking 53
Ⅵ Writing:A Reply to a Complaint Letter 57
Ⅶ Learning More 58
Unit 6 Housekeeper 61
Ⅰ Reading:Housekeeper Job Description 62
Ⅱ Warm Up:Room Facilities 62
Ⅲ Dialogues 63
Ⅳ Listening 67
Ⅴ Speaking 67
Ⅵ Writing:Laundry List 71
Ⅶ Learning More 73
Unit 7 One Button Service 77
Ⅰ Reading:Executive Floor 78
Ⅱ Warm Up:Facilities in Business Center 78
Ⅲ Dialogues 79
Ⅳ Listening 82
Ⅴ Speaking 82
Ⅵ Writing:Invitation Letter 87
Ⅶ Learning More 88
Unit 8 Host and Hostess 91
Ⅰ Reading:Host and Hostess Job Description 92
Ⅱ Warm Up:Types of Restaurants 92
Ⅲ Dialogues 93
Ⅳ Listening 95
Ⅴ Speaking 96
Ⅷ Writing:Banquet Reservation Form 99
Ⅶ Learning More 101
Unit 9 Waiter and Waitress 104
Ⅰ Reading:Chinese Cuisine 105
Ⅱ Warm Up:Western Food 105
Ⅲ Dialogues 107
Ⅳ Listening 110
Ⅴ Speaking 111
Ⅵ Writing:Menu 114
Ⅶ Learning More 116
Unit 10 Bartender 121
Ⅰ Reading:Bartender Job Description 122
Ⅱ Warm Up:Types of Wines 122
Ⅲ Dialogues 123
Ⅳ Listening 125
Ⅴ Speaking 126
Ⅵ Writing:Drink List and Snack List 128
Ⅶ Learning More 130
Unit 11 Tour Guide 1 On the Way to the Attraction 134
Ⅰ Reading:Tour Guide Job Description 135
Ⅱ Warm Up:Types of Travel Activities 136
Ⅲ Dialogues 136
Ⅳ Listening 139
Ⅴ Speaking 140
Ⅵ Writing:Tour Guide Speech 142
Ⅶ Learning More 143
Unit 12 Tour Guide 2 In the Scenic Spot 148
Ⅰ Reading:Theme Park 149
Ⅱ Warm Up:Types of Attractions 149
Ⅲ Dialogues 151
Ⅳ Listening 152
Ⅴ Speaking 154
Ⅵ Writing:Itinerary 156
Ⅶ Learning More 159
Unit 13 Tourist Shopping 163
Ⅰ Reading:Shopping in China 164
Ⅱ Warm Up:Chinese Souvenirs 165
Ⅲ Dialogues 166
Ⅳ Listening 168
Ⅴ Speaking 170
Ⅵ Writing:Thank-you Note 172
Ⅶ Learning More 173
Unit 14 Entertainment 176
Ⅰ Reading:Beijing Opera 177
Ⅱ Warm Up:Forms of Entertainment 178
Ⅲ Dialogues 178
Ⅳ Listening 180
Ⅴ Speaking 182
Ⅵ Writing:Application Letter 184
Ⅶ Learning More 186
Unit 15 Health Care 190
Ⅰ Reading:Taiji,the Chinese Wisdom 191
Ⅱ Warm Up:Types of Health Care 191
Ⅲ Dialogues 192
Ⅳ Listening 194
Ⅴ Speaking 196
Ⅷ Writing:Membership Form 199
Ⅶ Learning More 201
Unit 16 Farewell 204
Ⅰ Reading:Checking Out 205
Ⅱ Warm Up:Types of Payment 205
Ⅲ Dialogues 206
Ⅳ Listening 208
Ⅴ Speaking 209
Ⅵ Writing:Farewell Speech 211
Ⅶ Learning More 213
References 216