Background Introduction 1
Unit 1 Enjoying Colorful Metro 2
Unit 2 Getting to Know the Metro Facilities 11
Unit 3 Being Familiar with Supportive Systems 20
Unit 4 Greeting and Making Introduction 30
Unit 5 Information and Ticket Service 38
Unit 6 Security Check 46
Unit 7 Subway Broadcasting 55
Unit 8 First Aiding for Sick Passengers 63
Unit 9 Asking and Directing Ways 71
Unit 10 Coping with Emergencies 80
Unit 11 Dealing with Lost 88
Unit 12 Handling Complaints 96
Unit 13 Coping with Great Passenger Flows 104
Unit 14 Handling Bad Weather During Operation 112
Unit 15 Having a Good …Journey 120
附录APPENDIX 128
1地铁车站指示标识一览表 128
2地铁广播提示一览表 133
3地铁行业常用术语中英文对照 138
4部分国家地区地铁标识一览表 143
参考文献 146