Chapter Ⅰ The Front Office 前厅 3
Unit 1 Embarkation and Check-in 3
Unit 2 Luggage Service 10
Unit 3 Information Service 16
Unit 4 Business Center 22
Unit 5 Disembarkation and Check-out 28
Unit 6 Lost and Found 34
Chapter Ⅱ Housekeeping Service 客房服务 41
Unit 1 Cabin-room Cleaning 41
Unit 2 Laundry Service 47
Unit 3 Dealing with Complaints 56
Chapter Ⅲ Food and Beverage Service 餐饮服务 65
Unit 1 Table Reservation Service 65
Unit 2 A la Carte 71
Unit 3 Room Service 77
Unit 4 Bar Service 83
Chapter Ⅳ Entertainment＆Recreation 康乐部 91
Unit 1 Watching show 91
Unit 2 Gambling 98
Unit 3 Going Spa or Massage 104
Unit 4 Fitness Center 110
Unit 5 At the Barber，s and Beauty Salon 116
Unit 6 Shopping on Board 123
Unit 7 Shore Excursion 129
参考答案 136
Script/听力原文 156