Unit 1 A Secretary's Duties 1
Unit 2 Talking with the Boss 7
Unit 3 Receiving Guests 14
Unit 4 Handling Telephone Calls 24
Unit 5 Telephone Messages and Memos 31
Unit 6 Office Equipment 38
Unit 7 Booking Accommodation 45
Unit 8 Arranging a Conference 52
Unit 9 Letters 59
Unit 10 Reports 67
Vocabulary 75