Unit One 1
The Structure and Style of Business English Letters 1
Case 1
Analysis 2
Text 2
Specimen letters 9
Words＆Phrases 11
Tips 11
Exercises 12
Unit Two 15
Establishing Business Relations 15
Case 15
Analysis 15
Text 16
Specimen letters 18
Words＆Phrases 21
Tips 21
Exercises 22
Unit Three 25
Enquiries and Replies 25
Case 25
Analysis 25
Text 26
Specimen letters 27
Words＆Phrases 30
Tips 31
Exercises 32
Unit Four 35
Quotation，Offers and Counter-offers 35
Case 35
Analysis 35
Text 36
Specimen letters 37
Words＆Phrases 41
Tips 42
Exercises 42
Unit Five 45
Orders and Acknowledgements 45
Case 45
Analysis 45
Text 46
Specimen letters 47
Words＆Phrases 52
Tips 52
Exercises 53
Unit Six 56
Packing 56
Case 56
Analysis 56
Text 57
Specimen letters 59
Words＆Phrases 63
Tips 64
Exercises 65
Unit Seven 67
Transportation 67
Case 67
Analysis 67
Text 68
Specimen letters 71
Words＆Phrases 73
Tips 74
Exercises 75
Unit Eight 78
Terms of Payment 78
Case 78
Analysis 78
Text 79
Specimen letters 81
Words＆Phrases 86
Tips 86
Exercises 87
Unit Nine 90
Insurance 90
Case 90
Analysis 90
Text 91
Specimen letters 92
Words＆Phrases 95
Tips 96
Exercises 97
Unit Ten 99
Agency 99
Case 99
Analysis 99
Text 100
Specimen letters 102
Words&Phrases 105
Tips 106
Exercises 107
Unit Eleven 110
Complaints and Adjustments 110
Case 110
Analysis 110
Text 111
Specimen letters 112
Words＆Phrases 116
Tips 117
Exercises 118
Appendix 121
1．Glossary 121
2．English Abbreviations 139
3．Terms 143
4．Key to Exercises 171
References 182