Chapter One Business Activities第一章 商业活动 1
1．Making an Inquiry about Silver Spoons and Forks询问银匙和银叉的情况 1
2．Inquiry about Sports Jackets询问运动服的情况 2
3．Making an Inquiry about Eiderdown Quilts and Jackets询问鸭绒被和鸭绒衣情况 4
4．Replying to the Inquiry about Eiderdown Quilts and Jackets答复对鸭绒被和鸭绒衣的询问 6
5．Making an Inquiry about Carpets询问地毯情况 8
6．Replying to the Inquiry about Carpets答复对地毯的询问 10
7．Phone Call Asking about Ordering Shoes电话询问订购鞋的问题 12
8．Phone Call Replying to Ordering Shoes电话答复订购鞋的问题 14
9．Making an Inquiry about Micro-eletronic Components询问订购电子元件问题 17
10．Making an Inquiry about Delivery询问交货情况 19
11．Asking about Shipment询问运货情况 21
12．Asking about Container Service询问集装箱服务情况 23
13．Making an Inquiry about the Shortage of Goods in Transit询问货物在运输中短缺情况 25
14．Ordering Moonlight Cloth订购“月光”牌窗帘布 27
15．Ordering Longquan Swords订购龙泉宝剑 28
16．Cancelling the Order of Cement取消水泥订购 30
17．Purchasing Automatic Fire Alarm System购买自动火灾警报器 32
18．Purchasing Bed Articles购买床上用品 34
19．Complaining of Concerning Goods not to Sample Standard抱怨货物和样品不符 37
20．Recalling the Exported Canned Mushrooms回收出口罐头蘑菇 38
21．Requesting a Replacement of Damaged Goods要求更换受损货物 39
22．Promising a Replacement of Damaged Goods答应更换受损货物 41
23．Complaining of Bad Service抱怨服务不良 43
24．Complaining of Delayed Delivery抱怨延迟交货 45
25．Educating Customers about Unavoidable Delays向顾客说明延期交货 47
26．Promotion of Photocopiers推销复印机 49
27．Recommending Moonlight Cloth for Window Curtains推荐“月光”牌窗帘布 50
28．Recommending Air-conditioners推荐空调器 51
29．Recommending Canned Vegetables推荐罐头蔬菜 53
30．Recommending Rugs and Carpets推荐地毯 55
31．Exporting Irrigation Equipment to Kuwait向科威特出口灌溉设备 58
32．Supplying Synthetic Waterproof Material供应合成防水材料 60
33．Suggesting Selling Tractors to Tanzania建议向坦桑尼亚出售拖拉机 62
34．Suggesting Buying a Restaurant建议购买一餐馆 64
35．Suggesting Special Terms to a Retailer建议给一零售商特殊条件 65
36．Suggesting the Establishment of Business Relations建议建立贸易关系 67
37．Suggesting an Ad in Garment建议在《服装》杂志上刊登广告 69
38．More Calls to Promote Sales多联系以促销 71
39．Reorganizing the Store Departments调整柜台布局 72
40．Expanding Our Business扩展业务 73
41．Establishing a New Business in Vancouver在温哥华建立新事业 74
42．Assessing the Investment Potential of the Green Pine Zone Development评估青松开发区的投资潜力 75
43．Production according to Buyers'Requirement按用户要求进行生产 77
44．Improving Sales District调整销售地区 78
45．Closing the Hardware Line and Retraining the Hardware Personnel关闭五金部、重新训练其人员 79
46．Business Decline and Steps for Improvement生意萧条及改进措施 80
47．Group 6 Sales Record某项生意记录 82
48．Adjusting Trade Volume调整贸易量 84
49．Improving Our Stand at the Shenzhen Exhibition改进在深圳展览会的展台 86
50．Establishing Trade Relations（1）建立贸易关系（1） 87
51．Establishing Trade Relations（2）建立贸易关系（2） 89
52．New Pricing新定价 91
53．Increasing Prices提高价格 92
54．Quoting for All Wool Sweaters羊毛衫报价（报盘） 94
55．Quoting for Seladon Wares青瓷报价（报盘） 96
56．Quoting for Jinhua Hams金华火腿报价（报盘） 98
57．Prices of Canned Vegetables Readjusted罐头蔬菜已调价 101
58．Toys at a Special Discount玩具特别折扣 103
59．Special Allowance for Air-conditioners空调器特别折扣 105
60．About Discount谈折扣 107
61．Discontinuing a Business and a Closing-down Sale停业而减价销售 109
62．Phone Call about Prices Being Too High电话谈价格过高 110
63．Price and Payment价格及付款 112
64．Phone Call about Slippers and Prices电话询问绣花鞋及价格 115
65．Sending Price Lists and Samples of Bed Articles邮寄床上用品价格单及样品 118
66．The Method of Payment and Shipment付款方式及运货问题 120
67．Requesting Credit Extension to Sea Gull Company海鸥公司要求延期付款 122
68．Making an Inquiry about the Method of Payment询问付款方式 123
69．Requesting Payment of Account索款 125
70．Explaining the Delay in Payment解释欠款原因 127
71．Asking about Insurance询问保险事宜 129
72．Making an Inquiry about General Position and Reliability调查对方信用情况 131
73．Replying to the Inquiry about General Position and Reliability（1）答复信用调查（1） 133
74．Replying to the Inquiry about General Position and Reliability（2）答复信用调查（2） 135
Chapter Two Office Affairs第二章 办公室事务 138
75．Notice of Attending a Trade Conference通知参加贸易会议 138
76．Marketing Meeting on the Sales of Embroidered Slippers绣花拖鞋销售会通告 139
77．Retirement of a Partner合伙人退出 140
78．Admission of a New Partner吸收新成员 141
79．Condolences on the Death of Our Chairman总经理去世 142
80．Smith's Visit about Leather Seat Belts史密斯来访以了解坐椅皮带情况 143
81．Postponement of Mr.Wilson's Visit威尔逊先生访问推迟 145
82．Arrangement for the Visit of American Businessmen安排接待美国商业访问团 146
83．Venue for the National Day Party国庆宴会地点事宜 148
84．Trip to Technifair,March 22～33参加技术展销会 149
85．Housing Allocation Policy住房分配政策 150
86．Clarification of the Smoking Policy澄清禁烟原则 151
87．Policy on Public Disclosures关于保密原则 152
88．Plans to Improve Employee Incentives调动员工积极性的计划 153
89．Water Pollution水污染 155
90．Renovations of the Company's Premises公司房屋的维修翻新 156
91．Answering the Telephone接电话事宜 157
92．Attitudes and Impressions during Visitations对来客访问时的态度及印象 158
93．Summer Leave夏季休假 159
94．Review of Plant Facilities and Recommendations察看工厂设施及建议 160
95．Improving Work Relations改进同事关系 162
96．Chlorine Gas Seepage氯气渗漏 163
97．A Superb April Seventh Company Picnic一次成功的公司野餐 165
98．Furnishing a New Office为新办公室配置家具 166
Chapter Three Personnel第三章 人事 168
99．A New Appointment新任命 168
100．Accepting a New Appointment接受新任命 169
101．Change of General Manager更换总经理 170
102．Profile for Sale Associates招收销售助理条件 170
103．Casual Leave of Absence请事假 171
104．Extention of Leave of Absence延长事假 172
105．Hiring Temps雇佣临时工 173
106．Replying to the Request of Hiring Temps回复雇临时工的要求 174
107．English Training Course英语培训班事宜 176
108．Requesting Leave for English Study要求离职进修英语 177
109．Granting a Request for Leave for English Study同意离职进修英语 178
110．Loaning an Interpreter借调翻译 179
111．Work Transfer调动工作 180
112．Terminating Engagement（1）辞职 181
113．Terminating Engagement（2）辞退 182
114．Terminating Engagement（3）辞退 183
115．Resignation辞职 184
116．Requesting Wage Increase要求加薪 185
117．Introducing a Person Seeking Employment介绍求职人 186
118．Recruiting Part-time Salespeople招收业余售货员 187
119．Violating Company's Rules and Regulations违犯公司规章制度 188
120．Resignation of Andrew Zhang and Disciplinary Action安德鲁·张离职及对其纪律制裁 189
Chapter Four Social Activities第四章 社交活动 191
121．Informal Dinner Invitation聚餐邀请 191
122．Cancelling an Informal Dinner Invitation取消聚餐邀请 192
123．Acknowledgement of an Informal Dinner Invitation接受聚餐邀请 193
124．Regret of an Informal Dinner Invitation辞谢聚餐邀请 194
125．Informal Cocktail Party Invitation非正式鸡尾酒会邀请 194
126．Informal Afternoon Tea Invitation午后茶点邀请 195
127．Informal Dance Invitation非正式舞会邀请 196
128．Informal Wedding Invitation婚礼邀请 197
129．Informal Wedding Anniversary Invitation结婚周年纪念邀请 198
131．Congratulations on Marriage祝贺结婚 200
130．Congratulations on an Engagement祝贺订婚 200
132．Congratulations on a Birthday祝贺生日 201
133．Congratulations on Promotion祝贺提升 202
134．Congratulations on Your Selection as One of the Ten Outstanding Engineers of Zhejiang Province祝贺某人当选为浙江省十大杰出工程师 202
135．Congratulations on Graduation祝贺毕业 203
136．Condolence吊唁 204
137．Introduction推荐朋友 205
Appendixes附录 常见商业英语词汇及缩写 206
Bibliography主要参考书目 228