Unit 1 A Secretary's Duties 1
Unit 2 Talking with the Boss 8
Unit 3 Receiving Guests 15
Unit 4 Handling Telephone Calls 23
Unit 5 Telephone Messages and Memos 29
Unit 6 Office Equipment 36
Unit 7 Booking Accommodation 42
Unit 8 Arranging a Conference 48
Unit 9 Letters 55
Unit 10 Reports 63
Vocabulary 73