SECTION 1 INTRODUCING YOURSELF 1
A．Selected Functional Sentences 1
B．Model Dialogues 1
Dialogue 1 Greeting a Foreign Guest at the Airport 1
CHAPTER 1 MEETING AND GREETING PEOPLE 1
Dialogue 2 Meeting a New Colleague at the Office 2
Dialogue 3 Don't I Know You Somewhere? 3
Dialogue 4 Meeting a Colleague on Their Way to the Club 4
SECTION 2 INTRODUCING OTHER PEOPLE 5
A．Selected Functional Sentences 5
B．Model Dialogues 6
Dialogue l Introducing a Friend to Your Close Colleague 6
Dialogue 2 Meeting and Greeting Both Old and New Friends 6
SECTION 3 GETTING THE NAME RIGHT 7
A．Selected Functional Sentences 7
Dialogue 2 I Didn't Quite Catch Your First Name 8
B．Model Dialogues 8
Dialogue 1 How Do You Spell Your Name? 8
SECTION 4 GIVING JOB TITLE 9
A．Selected Functional Sentences 9
B．Model Dialogue:How to Give a Job Title? 9
SECTION 5 MINI-TALK:FORMALITY OF GREETLNG A FOREIGN GUEST AT THE AIRPORT 10
A．Outline 10
B．Text of the Talk 11
WORDS AND EXPRESSIONS 11
NOTES 12
SIMULATED TEST 1 14
CHAPTER 2 SHOWING VISITORS AROUND A COMPANY 16
SECTION 1 INTRODUCING COMPANY SYSTEM 16
A．Selected Functional Sentences 16
B．Model Dialogue:Company Organization Description 16
A．Selected Functional Sentences 18
SECTION 2 GIVING AN ACCOUNT TO COMPANY'S OPERATION 18
B．Model Dialogue:Introducing ABC America's Operation in America 19
SECTION 3 MAKING A PRODUCT/COMMODITY PRESENTATION 20
A．Selected Functional Sentences 20
B．Model Dialogue:Describing a Black Cooler with Smoked Glass Door 21
SECTION 4 SHOWING VISITORS AROUND THE FACTORY 22
A．Selected Functional Sentences 22
B．Model Dialogue:Showing a Foreign Guest around the Company's Factory 23
SECTION 5 DESCRIBING PROJECTS 24
A．Selected Functional Sentences 24
B．Model Dialogue:Describing a Project of Picking up Niche Market 25
SECTION 6 MINI-TALK:COMPANY INTRODUCTION 26
A．Outline 26
B．Text of the Talk 26
WORDS AND EXPRESSIONS 27
NOTES 29
SIMULATED TEST 2 30
CHAPTER 3 USING THE TELEPHONE 33
SECTION 1 HOW TO START A TELEPHONE CONVERSATION 33
A．Selected Functional Sentences 33
B．Model Dialogues 33
Dialogue 1 This Is Jeniffer Ross Calling from Tanzania 33
Dialogue 2 Naomi Itoh Calling from ABC Group Co 34
SECTION 2 HOW TO GET THROUGH 34
A．Selected Functional Sentences 34
B．Model Dialogues 35
Dialogue 1 Can You Put Me Through or Can I Have 35
Dialogue 2 It Seemed It's a Wrong Number 35
Dialogue 3 Could I Have the Telephone Number and Address? 35
Dialogue 4 Hold On or Call Back? 36
SECTION 3 HOW TO TAKE A MESSAGE 36
A．Selected Functional Sentences 36
Dialogue 2 Do You Want Me to Take a Message? 37
B．Model Dialogues 37
Dialogue 1 Can I Take a Message? 37
SECTION 4 HOW TO USE TELEPHONE FACILITIES 38
A．Selected Functional Sentences 38
B．Model Dialogues 38
Dialogue 1 How do I Get an Outside Line? 38
Dialogue 2 How to Leave a Message into a Recording Machine 38
SECTION 5 LEAVING A MESSAGE 39
A．Selected Functional Sentences 39
B．Model Dialogues 40
Dialogue 1 I'd Like to Leave a Message 40
Dialogue 2 Could You Tell Ms Tong I Called? 40
SECTION 6 MINI-TALK:TIPS FOR MAKING PEOPLE SLOW DOWN ON THE PHONE 41
A．Outline 41
B．Text of the Talk 41
WORDS AND EXPRESSIONS 42
NOTES 43
SIMULATED TEST 3 46
CHAPTER 4 MAKING APPOINTMENTS 48
SECTION 1 ASKING FOR A MEETING 48
A．Selected Functional Sentences 48
B．Model Dialogue:Can We Meet As Soon as Possible? 48
SECTION 2 MAKING AN APPOINTMENT 49
A．Selected Functional Sentences 49
B．Model Dialogue:Can I Have an Appointment with Dr.Black? 50
SECTION 3 SUGGESTING ANOTHER TIME 50
A．Selected Functional Sentences 50
B．Model Dialogue:Do You Mind if We Put It Off to Another Date? 51
SECTION 4 FIXING THE TIME AND PLACE 51
A．Selected Functional Sentences 51
B．Model Dialogues 51
Dialogue 1 Sending a Fax to Confirm the Time and Place 51
A．Selected Functional Sentences 52
Dialogue 2 In Your Factory or Your Showroom? 52
SECTION 5 MAKING PEOPLE DO THINGS AS PLANNED 52
B．Model Dialogue:Let's Get Down to Work 53
SECTION 6 MINI-TALK:TELEPHONE MANNERS 53
A．Outline 53
B．Text of the Talk 54
WORDS AND EXPRESSIONS 54
NOTES 55
SIMULATED TEST 4 57
CHAPTER 5 MAKING PLANS AND ARRANGEMENTS 59
SECTION 1 SCHEDULE OF A DAY 59
A．Selected Functional Sentences 59
B．Model Dialogue:What's on the Schedule Today? 59
SECTION 2 RESCHEDULING A PLAN OR AN A PPOINTMENT 61
A．Selected Functional Sentences 61
A．Selected Functional Sentences 62
SECTION 3 LEARNING OFFICE ROUTINES OF A SECRETARY 62
B．Model Dialogue:Reschedule a Plan 62
B．Model Dialogue:Office Routines 63
SECTION 4 ADDING TO ARRANGEMENTS 64
A．Selected Functional Sentences 64
B．Model Dialogue:This Is Only a Copy of the Tentative Itinerary 64
SECTION 5 PLANNING A TRAINING PROJECTS 65
A．Selected Functional Sentences 65
B．Model Dialogue:I Will Have That Ready in Three Days 66
SECTION 6 MINI-TALK:TIME MANAGEMENT 67
A．Outline 67
B．Text of the Talk 67
WORDS AND EXPRESSIONS 68
NOTES 70
SIMULATED TEST 5 71
SECTION 1 ASKING FOR INSTRUCTIONS 73
A．Selected Functional Sentences 73
CHAPTER 6 GIVING EXPLANATIONS,INSTRUCTIONS AND DIRECTIONS 73
B．Model Dialogues 74
Dialogue 1 How Can I Get a Cup of Coffee? 74
Dialogue 2 How to Use This Kind of Telephone? 74
Dialogue 3 How to Use This New Camera? 74
SECTION 2 GIVING EXPLANATIONS 75
A．Selected Functional Sentences 75
B．Model Dialogue:Is There Someone Else I Can Speak to? 75
SECTION 3 EXPLAINING WHY SOMETHING's HAPPENED 76
A．Selected Functional Sentences 76
B．Model Dialogue:Can You Guess Why It Makes Me Uneasy? 76
B．Model Dialogues 77
Dialogue 1 Giving Directions to Your Office 77
A．Selected Functional Sentences 77
SECTION 4 ASKING FOR AND GIVING DIRECTIONS 77
Dialogue 2 Asking for Directions 78
Dialogue 3 Can You Tell Me How to Get to 78
SECTION 5 MINI-TALK:DAY PASS（一日公交通票） 79
A．Outline 79
B．Text of the Talk 79
WORDS AND EXPRESSIONS 80
NOTES 81
SIMULATED TEST 6 82
CHAPTER 7 TRAVELING ON BUSINESS 84
SECTION 1 BEFORE TRAVELING ON BUSINESS 84
A．Selected Functional Sentences 84
B．Model Dialogue:Preparing for a Business Trip 84
SECTION 2 MAKING AN AIRLINE RESERVATION 85
A．Selected Functional Sentences 85
B．Model Dialogue:I'd Like to Book Two Airline Tickets 85
A．Selected Functional Sentences 86
SECTION 3 CHECKING IN AT THE AIRPORT 86
B．Model Dialogue:Is This China Southern Airline Check-in Counter? 87
SECTION 4 MAKING HOTEL RESERVATIONS 88
A．Selected Functional Sentences 88
B．Model Dialogue:We Have Reserved a Room with Double Bed 89
SECTION 5 CHECKING INTO A HOTEL 90
A．Selected Functional Sentences 90
B．Model Dialogue:We'd Like to Check In Now 90
SECTION 6 CHECKING OUT OF A HOTEL 91
A．Selected Functional Sentences 91
B．Model Dialogue 91
Dialogue 1 I'd Like to Check Out Now 91
Dialogue 2 Can We Have Our Bills Settled? 92
A．Outline 93
B．Text of the Talk 93
SECTION 7 MINI-TALK:HOW TO GET THROUGH IMMIGRATION AND CUSTOMS 93
WORDS AND EXPRESSIONS 94
NOTES 96
SIMULATED TEST 7 97
A．Selected Functional Sentences 100
B．Model Dialogues 100
Dialogue 1 Is Job for Parking Warden Still Open? 100
SECTION 1 LOOKING FOR A JOB 100
CHAPTER 8 APPLYI NG FOR JOBS 100
Dialogue 2 Could You Tell Me Something about the Job? 101
SECTION 2 HOW TO WRITE A JOB APPLICATION 101
A．Selected Functional Sentences 101
B．Model Dialogue:What Special Attention Should Be Given? 102
SECTION 3 REASONING OUT WHY YOU APPLY FOR THE VACANCY 102
A．Selected functional Sentences 102
B．Model Dialogue:What Made You Choose This Company? 103
B Model Dialogues 104
Dialogue 1 What Is Your Last Job? 104
A Selected Functional Sentences 104
SECTION 4 STATING YOUR WORKING SKILL AND EXPERIENCE 104
Dialogue 2 Why Are You the Right Person for This Job? 105
SECTION 5 PRESENTING YOUR EDUCATION BACKGROUND AND OTHERS 106
A．Selected Functional Sentences 106
B．Model Dialogues 106
Dialogue 1 What Major Were You In Then? 106
Dialogue 2 What Have You Learned from Your Part-time Job? 107
SECTION 6 MINI-TALK:TIPS FOR A SUCCESSFUL INTERVIEW 107
A．Outline 107
B．Text of the Talk 108
WORDS AND EXPRESSIONS 109
NOTES 110
SIMULATED TEST 8 112
A．Selected Functional Sentences 115
SECTION 1 MAKING A COMPLAINT 115
CHAPTER 9 COMPLAINING ABOUT PRODUCTS AND SERVICES 115
B．Model Dialogues 116
Dialogue 1 Complaining about the Wrong Room 116
Dialogue 2 It Ruined Four of My Favorite Cassettes 117
Dialogue 3 I Don't Want to Exchange It for Another Skirt 118
SECTION 2 DEMANDING AN ACTION 118
A．Selected Functional Sentences 118
B．Model Dialogues 119
Dialogue 1 Take the Charge off my Bill 119
Dialogue 2 We Always Dislike Refusing Justified Requests 119
SECTION 3 LODGING A CLAIM FOR SHORT-WEIGHT AND INFERIOR QUALITY 120
A．Selected Functional Sentences 120
B．Model Dialogue:A Claim for Short-weight and Inferior Quality 120
SECTION 4 PROMISING TO DO SOMETHING 121
A．Selected Functional Sentences 121
B．Model Dialogue:I'll Send Someone Straightaway 121
A．Outline 122
SECTION 5 MINI-TALK:HOW TO DEAL WITH COMPLAINT 122
B．Text of the Talk 123
WORDS AND EXPRESSIONS 123
NOTES 125
SIMULATED TEST 9 126
CHAPTER 10 NEGOTIATING PRICES 129
SECTION 1 MAIN POINTS FOR PRICE NEGOTIATION 129
A．Selected Functional Sentences 129
A．Selected Functional Sentences 130
B．Model Dialogue:What Are the Main Points of Price Negotiation? 130
SECTION 2 SUGGESTING THE PRICE YOU WANT 130
B．Model Dialogue:I Don't Know If This Price Will Work for Us? 131
SECTION 3 HOW TO MAKE ONE'S POSITION CLEAR 132
A．Selected Functional Sentences 132
B．Model Dialogue:Can You Give Me the Minimum Price per Machine? 132
SECTION 4 MAKING OFFERS AND CONCESSIONS 133
A．Selected Functional Sentences 133
Dialogue 1 I've come here for your offer 134
B．Model Dialogues 134
Dialogue 2 What about the Discount for Large Orders? 135
SECTION 5 MAKING COUNTEROFFERS 135
A．Selected Functional Sentences 135
B．Model Dialogues 136
Dialogue 1 Your Price Is Far beyond Our Expectation 136
Dialogue 2 We Can't Make Any Further Concessions 136
SECTION 6 PRICE BARGAINING IN SHOPPING 137
A．Selected Functional Sentences 137
B．Model Dialogue:Purchasing a Digital Camera 137
SECTION 7 MINI-TALK:HOW TO BE SUCCESSFUL IN PRICE NEGOTIATION 138
A．Outline 138
B．Text of the Talk 138
WORDS AND EXPRESSIONS 139
NOTES 141
SIMULATED TEST 10 144
主要参考文献 146