Lesson 1 Layout of a Business Letter（1） 1
Lesson 2 Layout of a Business Letter（2） 11
Review and Highlight 1 19
Lesson 3 Establishing Business Relations 25
Lesson 4 Sales Promotion＆Business Commercials 29
Lesson 5 Letter of Invitation 37
Lesson 6 Advice of Itinerary 43
Review and Highlight 2 49
Lesson 7 Credit Enquiry 57
Lesson 8 Specific Enquiry 61
Lesson 9 Offer 65
Lesson 10 Inquiry＆Non-firm Offer 71
Lesson 11 Confirming a Non-firm Offer 77
Lesson 12 Counter-offer 81
Lesson 13 Reply to a Counter-offer 85
Lesson 14 Firm Offer 89
Lesson 15 First Order 93
Lesson 16 Refusing the Request to Reinstate an Order 99
Lesson 17 Goods on Approval 103
Lesson 18 Goods on Consignment 107
Review and Highlight 3 111
Lesson 19 Proforma Invoice 117
Lesson 20 Transferring Business Relations 121
Lesson 21 R equesting Special Allowance 125
Lesson 22 Refusing Price Reduction 129
Lesson 23 Accounts Balance 133
Lesson 24 Accounts Settlement 137
Lesson 25 Terms of Payment 139
Lesson 26 Documents against Payment 143
Lesson 27 Documents against Acceptance 147
Lesson 28 Urging Establishment of a Letter of Credit 151
Lesson 29 Requesting L/C Amendment 155
Lesson 30 L/C Amendment 159
Lesson 31 Extension of an L/C 163
Lesson 32 Shipping Instructions 167
Review and Highlight 4 171
Lesson 33 Shipment 179
Lesson 34 Urging Immediate Shipment 183
Lesson 35 Shipping Advice 187
Lesson 36 Packing and Shipping Marks 191
Lesson 37 Delay in Transportation Strike 195
Lesson 38 Insurance（1） 199
Lesson 39 Insurance（2） 203
Lesson 40 Insurance Claim 207
Review and Highlight 5 211
Lesson 41 Sending Replacement 221
Lesson 42 Agent's Complaint of Poor Quality Goods 225
Lesson 43 Exporter's Reply to the Complaint 229
Lesson 44 A Claim for Shortweight 233
Lesson 45 Settlement of a Claim 237
Lesson 46 New Agent 241
Lesson 47 Exclusive Agency 245
Lesson 48 Establishing a Permanent Office 251
Lesson 49 Processing Trade 255
Lesson 50 Compensation Trade 261
Lesson 51 Joint Venture 269
Lesson 52 Leasing Trade 273
Lesson 53 Sales Agreement 277
Review and Highlight 6 283
Lesson 54 Business Memo 297
Lesson 55 Email and Fax 303
Lesson 56 Business Minutes 309
Lesson 57 Business Forms and Graphics 317
Lesson 58 Main Types of Graphics and Charts 325
Lesson 59 Questionnaire 335
Lesson 60 Short Business Reports 349
附录一 销售确认书 359
附录二 信用证 361